Hongyi Lin
San Francisco,CA
Summary
Dedicated and conscientious office clerk capable of offering excellent administrative support and customer service. Well-organized and detailed-oriented in preparing for assignments, addressing high volume of tasks simultaneously and handling stress with strong dependency. Committed to present information and answer questions for customers with completeness, accuracy, and patience. Enthusiastic and courteous self-starter seeking to leverage strong organizational and communication skills to serve the community and neighborhood.
Overview
2
2
years of professional experience
Work History
Logistics Coordinator
Shining 3D Technology Inc
06.2019 - 05.2020
- Handled domestic shipping and receiving operations, including verifying and processing sales orders, scheduling shipments, and overseeing loading and unloading of prepared goods
- Coordinated with carriers, vendors and customs agency to arrange international shipments, and kept tracking and monitoring shipment transportation
- Reviewed, prepared, and maintained documents and records including invoices, carriers contact information, and inventory lists
- Input and updated data in computer programs to monitor shipping activities and inventory levels
- Managed inventory levels by performing cycle counts and ensuring replenishment of stock
- Assisted in purchasing materials, packing warehouse equipments, using office equipment, and mailing
- Answered incoming phone calls and replied emails as needed for solving customer inquiries confirming orders with vendors and sales
- Communicated with marketing and sales team to prepare desired equipments and materials for trade shows
Front Desk Clerk
Irvine Conservatory of Music
06.2018 - 12.2018
- Introduced school programs to walk-in customers by presenting knowledgeable information regarding teacher portfolios, types of classes, and school policy
- Listened to customer needs and provided them support and recommendation for selecting courses
- Used computer softwares to compile information, including arranging class schedules, recording attendance and calculating salary
- Maintained and retrieved documents, records, and correspondence
- Answered incoming phone calls and provided excellent customer services for inquiries and requests
- Handled payment activities including following up with purchase orders, processing reimbursement, and receiving checks
- Gave tours of the facility and helped answering current customers’ questions
- Collaborated with school staff to arrange meeting, operate office equipment, and purchase office supplies
Education
Bachelor of Science - Business Economics
University of California, Irvine
Irvine, CA03.2018
Skills
- Verbal/ written communication
- Fluent in speaking/ writing Chinese
- Inventory control procedures
- Files/ records keeping
- Phone and email etiquette
- Customer assistance
- Microsoft Word/ Excel, Oracle Netsuite
- Strong work ethic
- Quick learner
- Self-starter
- Dependability
- Decision making
- Time management
- Problem solving
- Teamwork and collaboration
- Inquiry response
Timeline
Logistics Coordinator
Shining 3D Technology Inc
06.2019 - 05.2020
Front Desk Clerk
Irvine Conservatory of Music
06.2018 - 12.2018
Bachelor of Science - Business Economics
University of California, Irvine
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