Hoon Jin

• Reviewed and analyzed business requirements to develop detailed functional specifications.
• Identified processes, procedures, and data elements that impacted the design of system solutions.
• Developed test plans and conducted unit testing to ensure accuracy of user requirements.
• Provided technical assistance with software applications and databases used by end-users.
• Facilitated meetings between stakeholders, users, and development teams to review progress on projects.
• Coordinated with IT teams to ensure smooth deployment of new technologies into production environments.
• Provided recommendations to leadership teams on process and policy improvements.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.

• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
• Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
• Balanced bank's vault of daily cash for withdrawals and deposits.
• Completed monthly audits and managed overdraft reports.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
• Took on additional shifts during busy periods to minimize staffing shortages.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
• Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.

• Advised customers on bank products, services and financial planning options.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Modified, opened and closed customer accounts.
• Completed daily cash balancing and operated ATMs.
• Verified amounts and integrity of every check or funds transfer.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Completed thorough and accurate documentation for money movements, deposits or withdrawals.
• Adhered to bank and legal guidelines for reporting, loan approvals and money handling.

• Creating scouting reports on lesser known talents to better understand these players on an analytical scale.
• Providing detailed analysis on the player based on physical, mental and technical traits as well as strongest and weakest tendencies.
• Providing a detailed analysis on clubs to preview the clubs expectations and aspirations going into a tournament or season to better understand the team on an analytical level.
• Watching film on each of the player to scout and report on a higher level and using analytical data to provide accurate information on the player.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
• Multi-tasking talents in team building, organization, conflict resolution, creative troubleshooting and attention to detail in rapidly-changing retail environment
• Showing leadership qualities during when leadership is absent in the branch and in need to take action as a result
• Cross selling and being able to listen to the needs of customers in order to provide the best possible solutions for them in the present and in the future
• Providing opportunities for customers in need to invest or save while accruing interest and allowing them to be referred to appropriate team members in order to discuss their needs

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the fly and was awarded Employee of the month in May
• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
• Multi-tasking talents in team building, organization, conflict resolution, creative troubleshooting and attention to detail in rapidly-changing retail environment
• Discussing HELOC and credit card opportunities to appropriate customers and taking applications for those interested with great success in approval rate. In addition, sent referrals to our mortgage lending specialists for mortgage opportunities
• Recommending merchant solution as well as business solution to applicable customers and keeping in mind of lending opportunities for their business down the line for new business owners
• Suggesting bundle packages for suitable customers whether it’s student bundle for those starting out to have their first checking account or savvy business owners who can keep low balances for their business and personal checking as long as $1500 minimum balance requirement is met to avoid the maintenance fee

• Handled and solved various costumer complaints and issues.
• Exceeded customer’s expectation with every product prepared exactly the way they had hoped for.
• Engaged customers with a smile to let them know every customer feels valued and noticed.
• Checked inventory and stocked the products in an orderly fashion during opening procedure to make sure every thing is perfect to open.

• Supervised employee relationships and managed store daily operations.
• Analyzed monthly store P & L and managed store inventories.
• Handled and solved various costumer complaints and issues.
• Improved costumer satisfaction through better working environment and employee satisfaction.

• Supervised daily sales transactions and operations.
• Managed daily sales report and analyzed store P & L.
• Managed / analyzed product type that sold the most and the least.
• Assisted non-English speaking customers and enhanced customer’s expectation level.
• Closely worked with branch manager to increase sales volume by reducing customer queue time and increased customer satisfaction.
• Increased branch sales revenue by 5% through upselling.

• Writing previews, writing game recaps, and analyzed team and player performance for the online content once per week
• Provided prompt reporting by adhering to deadlines with organized research and polished delivery.
• Explained information in simple terms to engage and educate general audience.
• Developed and pursued stories independently and for assignment, covering range of topics, including Transfers and game recap subjects.
• Covered France and South Korea during the 2014 FIFA World Cup.

Staff Writer (Spring 2013)

• Covered the Temple Softball team and conducted an assignment with another staff writer to write about the new AAC and BIG East alignments for Temple Field hockey team.
• Interviewed softball player/s and the coach and wrote game recaps for the online content as well as featured stories for the newspaper

Beat Writer (Fall 2013) Covered the Temple Men’s Soccer Team

• Task: Writing previews (blogging), writing game recaps (online content), and feature stories (newspaper article) once per week
• Interviewed soccer player/s and the coach and wrote game recaps for the online content as well as featured stories for the newspaper