Insurance Specialist
Saint Agnes Medical Center
Fresno, CA
07.2007 - Current
- Research and resolve routine and complex issues.
- Process eligibility and benefits verification and authorization requests.
- Track pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicate effectively with members of operations, finance and clinical departments.
- Communicate verification and authorization status updates with department to facilitate decision-making for patient admissions/procedures and insurance coverage.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Maintain high standards of customer service by building relationships with patients.
- Make great efforts to build relationships with patients using active listening and issue resolution to provide excellent service.
