Hope Allen
Customer Solutions Representative
Lexington,KY
Summary
I'm dedicated to solving all of your business and customer issues with ease! i work well independently and collaboratively. i have strong organizational and communications skills for thinking quickly and solving problems in a fast-paced environment. i have adapted to handling multiple tasks efficiently and accurately. I have the most experience specifically with business customers across the bluegrass, from small businesses to industrial customers. I come up with the best solutions and help prevent issues moving forward regarding billing issues, invoices, online access, using our app, scheduling appointments, and much more.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Customer Solutions Representative
Kentucky Utilities
Lexington
04.2020 - Current
- Handling customer phone calls.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Familiar with Excel and oneX/Uptivity call systems.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Cocktail Server
Malone's Steakhouse
Lexington
07.2018 - 03.2020
- Provided excellent customer service to guests.
- Maintained accuracy and efficiency when processing sales transactions.
- Communicated with guests to record orders and assess needs.
Hostess/Server
Rafferty's
Lexington
12.2012 - 07.2018
Education
Associate of Science - Business Admin W/ A Marketing Track
Bluegrass Community And Technical College
Lexington, KY 01.2021 - Current
High School Diploma -
Bryan Station High School
Lexington, KY 08.2010 - 05.2014
Skills
Receiving support
Multi-line phone talent
Professional telephone demeanor
Money handling abilities
Account management
Dependable and Responsible
Problem-Solving
Analytical and Critical Thinking
Self-Motivated
Timeline
Associate of Science - Business Admin W/ A Marketing Track
Bluegrass Community And Technical College
01.2021 - Current
Customer Solutions Representative
Kentucky Utilities
04.2020 - Current
Cocktail Server
Malone's Steakhouse
07.2018 - 03.2020
Hostess/Server
Rafferty's
12.2012 - 07.2018
High School Diploma -
Bryan Station High School
08.2010 - 05.2014