Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Allen

Customer Solutions Representative
Lexington,KY

Summary

I'm dedicated to solving all of your business and customer issues with ease! i work well independently and collaboratively. i have strong organizational and communications skills for thinking quickly and solving problems in a fast-paced environment. i have adapted to handling multiple tasks efficiently and accurately. I have the most experience specifically with business customers across the bluegrass, from small businesses to industrial customers. I come up with the best solutions and help prevent issues moving forward regarding billing issues, invoices, online access, using our app, scheduling appointments, and much more.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Customer Solutions Representative

Kentucky Utilities
Lexington
04.2020 - Current
  • Handling customer phone calls.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Familiar with Excel and oneX/Uptivity call systems.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.

Cocktail Server

Malone's Steakhouse
Lexington
07.2018 - 03.2020
  • Provided excellent customer service to guests.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Communicated with guests to record orders and assess needs.

Hostess/Server

Rafferty's
Lexington
12.2012 - 07.2018

Education

Associate of Science - Business Admin W/ A Marketing Track

Bluegrass Community And Technical College
Lexington, KY
01.2021 - Current

High School Diploma -

Bryan Station High School
Lexington, KY
08.2010 - 05.2014

Skills

    Receiving support

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Timeline

Associate of Science - Business Admin W/ A Marketing Track

Bluegrass Community And Technical College
01.2021 - Current

Customer Solutions Representative

Kentucky Utilities
04.2020 - Current

Cocktail Server

Malone's Steakhouse
07.2018 - 03.2020

Hostess/Server

Rafferty's
12.2012 - 07.2018

High School Diploma -

Bryan Station High School
08.2010 - 05.2014
Hope AllenCustomer Solutions Representative