Hope Amaonwu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
CSR
Senture
04.2023 - Current
- Managed provider inquiries, ensuring accurate and timely resolution of issues.
- Developed and maintained comprehensive knowledge of healthcare policies and procedures.
- Coordinated with internal departments to expedite claim resolutions and enhance service delivery.
- Resolved customer inquiries regarding claims processes and policy details, ensuring clarity and satisfaction.
CSR II
Anthem
02.2022 - 02.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Appointment Scheduler
Stericycle Indianapolis
09.2021 - 12.2022
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Commercial CSR
Lowes Home Improvement Center
08.2016 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Boosted company sales by providing exceptional product knowledge and outstanding customer service.
- Handled high-volume calls while maintaining professionalism and composure under pressure, consistently meeting performance metrics.
- Developed strong rapport with clients through active listening skills and empathetic problem-solving techniques, fostering loyalty and repeat business.
Education
High School Diploma -
Ben Davis High School
05.2005
Skills
- Complaint resolution
- Documentation
- Data Collection
- Call Documentation
- Microsoft Office Suite
- Professional telephone demeanor
- Scheduling
Timeline
CSR
Senture
04.2023 - Current
CSR II
Anthem
02.2022 - 02.2023
Appointment Scheduler
Stericycle Indianapolis
09.2021 - 12.2022
Commercial CSR
Lowes Home Improvement Center
08.2016 - 03.2022
High School Diploma -
Ben Davis High School
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