Summary
Overview
Work History
Education
Skills
System Knowledge
Websites
Affiliations
Timeline
Generic

Hope Bowman

Springfield,MA

Summary

Accomplished Contract Billing Specialist with over 20 years of experience in service contract billing and administration, including a strong track record in remote team management and ERP system utilization.

Currently serving as a Contract Billing Supervisor at Toshiba Business Solutions, where I lead a virtual team, manage invoicing, and ensure compliance with contract requirements.

Expertise in negotiating and processing various service contracts, including copier service, MPS, and professional services software contracts.

Skilled in analyzing contract profitability, coordinating across departments, and creating comprehensive training resources. Supporting sales and service team members from New York, New Jersey, Eastern and Western Pennsylvania and Ohio

Proficient in ERP systems such as Oracle, and experienced with a wide range of software tools including FM Audit and Tableau.

Recognized for exceptional attention to detail, effective communication, and the ability to thrive in a remote work environment.

Overview

24
24
years of professional experience

Work History

Contract Billing Supervisor

Toshiba Business Solutions
11.2000 - Current
  • Virtual team supervision of five admins across several states
  • Timely collection of meter readings, invoicing of contracts and annual renewals
  • Monthly reconciliation of billing report and revision report
  • Invoicing for State and Local Government Contracts, verification that bid requirements are met
  • Maintain relationships with out of territory dealers on contracts for service coverage
  • Preparing lease amendments and direct bill contracts for contract adjustments
  • Reporting meters to lease company partners for pass thru invoicing
  • Training of subordinates and colleagues across the nation
  • Creation of online video training library for contract processes and documents
  • Reviewed and processed deals for: Copier service contracts: lease pass thru, rentals, internal leases and direct billed, MPS contracts and Software contracts
  • Coordinate with Order Management, Sales Teams, Accounts Payable, Accounts Receivable, Aftermarket, Dispatch and Technicians on all account needs
  • Department Representative on national system development projects
  • Analysis of account trends year over year for CFO, Profit and Loss for Service Department
  • Cross Trained in several departments to assist: Aftermarket, Order Entry Billing, Service Dispatching, Lease Funding, Reception.

Education

Bachelor of Arts - English

Framingham State University
Framingham, MA
06-1999

Skills

  • Contract billing and administration
  • Remote team management
  • Organization and Time Management
  • ERP system utilization
  • Negotiating and processing service contracts
  • Customer Engagement
  • Analyzing contract profitability
  • Coordinating across departments
  • Proficient in Oracle ERP systems
  • Experienced with Touchpoint, FM Audit, ECloud and Tableau software tools
  • Exceptional attention to detail
  • Effective communication skills
  • Team Training and Development
  • Invoice Processing
  • Contract Preparation
  • Billing dispute resolution
  • Research and due diligence

System Knowledge

  • Global One/Oracle
  • ECloud
  • Beacon
  • FMAudit
  • Docuware
  • Touchpoint
  • Tableau
  • Microsoft Office Suite, Microsoft Teams
  • Chrome, Microsoft Edge
  • Google Suite
  • Webex

Affiliations

Modern Enigma Society:

  • Domain Coordinator for Western Massachusetts
  • Virtual Coordinator for NorthEast Region
  • Member of National Storytelling team: Online Convention Focus

Timeline

Contract Billing Supervisor

Toshiba Business Solutions
11.2000 - Current

Bachelor of Arts - English

Framingham State University

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Hope Bowman