SHANNA PAYNE
FORT WORTH
Summary
Dynamic Office Manager and Billing Supervisor at CORE REHABILITATION GROUP, adept at enhancing operational efficiency and customer satisfaction. Expert in billing processes and staff training, I streamlined workflows, reduced discrepancies, and improved team productivity. My strong organizational skills and commitment to excellence fostered a collaborative environment, ensuring timely issue resolution and accurate financial reporting.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Expert Billing Supervisor successful at operating department efficiently. Knowledgeable about invoicing, payment processing and account reconciliations. Accounts receivable expertise and 40 years of experience in billing and payments.
Overview
15
15
years of professional experience
Work History
Office Manager/Billing Supervisor
CORE REHABILITATION GROUP
05.2010 - Current
- Assisted in daily office operations, ensuring smooth workflow and communication among departments.
- Managed scheduling and coordination of meetings, optimizing team collaboration and efficiency.
- Maintained office supplies inventory, facilitating timely procurement and minimizing disruptions.
- Supported onboarding processes for new employees, enhancing integration into company culture.
- Organized filing systems for documents, improving accessibility and retrieval times for staff.
- Handled incoming communications, directing inquiries to appropriate personnel to streamline responses.
- Implemented basic data entry tasks using office management software, ensuring accuracy of records.
- Developed basic reports summarizing office activities, contributing to management's decision-making process.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Adapted quickly to changes in billing procedures and software updates as needed.
- Contributed to maintaining high levels of customer satisfaction through timely issue resolution.
- Participated in training sessions to enhance understanding of billing regulations and best practices.
- Collaborated with other departments to streamline billing processes and improve service delivery.
- Maintained organized records of transactions to ensure easy retrieval and audits.
- Learned and utilized billing software for efficient invoice generation and tracking.
- Supported team in resolving customer inquiries related to billing issues.
- Assisted in processing and verifying billing statements for accuracy and compliance.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Performed account reconciliations and resolved variances.
- Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Streamlined invoice processing for timely payments by enhancing the tracking system and automating data entry tasks.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Improved billing accuracy by implementing systematic audits and updating procedural manuals.
- Implemented and maintained a comprehensive billing database, ensuring accurate data storage for easy retrieval and analysis.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
High School Diploma -
HALTOM HIGH SCHOOL
Haltom City, TX05-1988
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Staff hiring
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Business administration
- Database administration
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
- Contract administration
- Information protection
- Technical support
- Contract negotiations
- Performance improvement
- Data retrieval systems
- Office management software
- Decision-making
- Teamwork and collaboration
- Team leadership
- Schedule management
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Timeline
Office Manager/Billing Supervisor
CORE REHABILITATION GROUP
05.2010 - Current
High School Diploma -
HALTOM HIGH SCHOOL