Hope Burrows
Plymouth,NH
Summary
Committed and hardworking sales associate with experience processing transactions and assisting customers. Solid background in retail sales and customer retention. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician, Shift Supervisor
CVS Pharmacy
Plymouth, NH
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Desk Attendant
Plymouth State University, Residential Life
Plymouth, NH
10.2020 - Current
- Answered phones and assisted callers with inquiries.
- Greeted residents entering and exiting facility.
- Established relationships with guests to grow and retain school spirit and student life.
Cashier
TJX Companies, Marshalls
Plymouth, NH
12.2020 - 08.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Single handedly Increased loyalty program signups by 50%.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Cashier
Lowe's
Milford, CT
05.2020 - 08.2020
- Enabled customers to feel appreciated by answering questions about products sold throughout store and handling customer complaints.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Over 100 transactions completed daily
Sales Associate
Sports Direct, Bob's Stores
Milford, CT
05.2018 - 01.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Camp Counselor, Lifeguard
Camp Calumet Lutheran
Freedom, NH
06.2016 - 08.2019
- Worked with children of varying age, interest, skill and developmental levels.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
Bachelor of Science - Allied Health Sciences
05.2022
- Dean's List Fall 2018, Spring 2020
- Pi Gamma Mu International Honor Society in Social Sciences member
- She's The First member, social media manager
- G.N.A.R Member
- Common Ground member
- Event Coordinator for Fall 2018 "SUP Conference" (stand-up paddle boarding) specializing in partnerships, promotion, and demonstrations.
Skills
- Customer Service
- Video Conferencing Software
- Customer Retention
- Calm Under Stress
- Intercultural Competence
- Patient Care Quality
- Willingness to Learn
Accomplishments
- Achieved most customer loyalty program contracts out of entire team consistently with 100% customer satisfaction rating.
- Well versed in different aspects of medical field after engaging in clinicals as a certified nursing assistant student and pharmacy technician operation.
Timeline
Pharmacy Technician, Shift Supervisor - CVS Pharmacy
01.2022 - Current
Cashier - TJX Companies, Marshalls
12.2020 - 08.2021
Desk Attendant - Plymouth State University, Residential Life
10.2020 - Current
Customer Service Cashier - Lowe's
05.2020 - 08.2020
Sales Associate - Sports Direct, Bob's Stores
05.2018 - 01.2020
Camp Counselor, Lifeguard - Camp Calumet Lutheran
06.2016 - 08.2019
Plymouth State University - Bachelor of Science, Allied Health Sciences