NATASHA SAMUEL
Englewood,NJ
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
Tenafly, NJ
06.2025 - Current
- Supervised daily operations to ensure compliance with health and safety regulations.
- Managed inventory levels, coordinating stock replenishment and product placement.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Managed inventory levels, performing regular stock checks to maintain adequate supplies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Collected co-payments or full payments from customers.
- Utilized pharmacy management software to process prescriptions efficiently.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Cashier/Restaurant Food Server
MBB HOSPITALITY
Tenafly, New Jersey
07.2023 - 03.2025
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
- Built and maintained productive relationships with employees.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered questions about menu selections and made recommendations when requested.
- Complied with all sanitation regulations within restaurant's guidelines.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought food and drinks out to tables, ensuring accuracy of order.
- Maintained a clean, safe working environment by adhering to health codes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
Cashier/Shift Leader
Walgreens Boots Alliance
Englewood, NJ
05.2021 - 06.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Helped customers find specific products, answered questions and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Assisted customers by providing information and resolving complaints.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Built and maintained productive relationships with employees.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
GED - undefined
York Community College
Queens, NY06.1998
Skills
- Product Recommendations
- Drawer Balancing
- Returns Processing
- Payment Collection
- Payment Processing
- Cash Register Operation
- POS Systems
- Customer Assistance
- Cash Handling
- Customer Service
- ID Verification
- Product Knowledge
- Inventory Management
- Daily Reporting
- Staff Training
- Credit and Cash Transactions
- POS System Operations
- Retail Merchandising
- Merchandise Restocking
- Product and Service Sales
- Money Handling
- Cash Drawer Balancing
- Order Packaging
- Cash Management
- Ordering and Stocking
- Currency Counting
- Payment Posting
- Customer Relations
- Loyalty Program Promotion
- Stocking and Replenishing
- Records Maintenance
- Scanner Operations
- Training and Development
- Customer Service Excellence
- Inventory Control
- Loss Prevention
Timeline
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
06.2025 - Current
Cashier/Restaurant Food Server
MBB HOSPITALITY
07.2023 - 03.2025
Cashier/Shift Leader
Walgreens Boots Alliance
05.2021 - 06.2023
GED - undefined
York Community College