Paige Achilles
SAN ANTONIO,TX
Summary
Proven leader, adept in conflict resolution and customer satisfaction. Skilled in computer applications and achieving high accuracy in prescription processing and insurance claims reconciliation. Demonstrates a commitment to continuous improvement and patient confidentiality, embodying key employer-valued skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
08.2017 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate of Science - Social Sciences
Tidewater Community College
Virginia Beach, Virginia2025
Skills
- Customer-Oriented
- Conflict resolution techniques
- Policy Enforcement
- Continuous Improvement
Certification
- Licensed Property and Casualty Agent
No. 2922651 Exp: 02-28-2026
Timeline
Shift Supervisor/Pharmacy Technician
CVS Pharmacy
08.2017 - 03.2021
Associate of Science - Social Sciences
Tidewater Community College
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