Summary
Overview
Work History
Education
Skills
Timeline
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Hope Carr

Hampden,ME

Summary

Dependable employee with 7 years of work experience. Extensively knowledgeable about customer service, data entry and loss prevention. Dedicated to creating an accountable community workspace to decrease shrink, increase profits and comprehensively streamline a productive and efficient workplace.

Overview

7
7
years of professional experience

Work History

Assets Protection Team Leader

Target
06.2023 - Current


  • Maintained a safe working environment through regular safety audits and adherence to company policies.
  • Conducted regular risk assessments, proactively addressing potential threats to company assets.
  • Prevented potential losses by identifying areas of vulnerability within the organization and developing targeted action plans for improvement.
  • Improved team performance by providing comprehensive training in assets protection procedures and protocols.
  • Optimized staffing levels to ensure adequate coverage during peak hours, effectively minimizing asset vulnerability during high-traffic periods.
  • Increased efficiency in incident reporting by streamlining documentation processes and implementing a centralized database system.

Asset Protection Associate

Target
06.2022 - 06.2023
  • Controlled reduction of loss inventory by protecting company assets.
  • Kept patrons and employees safe and from criminal activity.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.

Order Pick-Up Associate

Target
11.2019 - 06.2022
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Followed procedures at all times for personal and team safety.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
  • Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.

Guest Service Representative

Target
11.2019 - 06.2022
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Managed guest inquiries via telephone and in-person communication, ensuring accurate information delivery.
  • Improved customer satisfaction by efficiently processing return requests and providing timely resolutions.


Cash Register Closer

Target
06.2018 - 11.2019
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
  • Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
  • Enhanced cash handling efficiency by implementing a streamlined process for counting and sorting currency.

Cashier

Target
08.2017 - 06.2018
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Old Town High School
Old Town, ME
05.2019

Skills

  • Detail Oriented
  • Customer Service
  • Policy Enforcement
  • Financial Transactions
  • Microsoft Applications
  • Data Analysis
  • Wealth Management
  • Loss prevention strategies
  • Critical Thinking
  • Staff Training

Timeline

Assets Protection Team Leader

Target
06.2023 - Current

Asset Protection Associate

Target
06.2022 - 06.2023

Order Pick-Up Associate

Target
11.2019 - 06.2022

Guest Service Representative

Target
11.2019 - 06.2022

Cash Register Closer

Target
06.2018 - 11.2019

Cashier

Target
08.2017 - 06.2018

High School Diploma -

Old Town High School

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Hope Carr