HOPE CASWELL
LAGRANGE,KY
Summary
Versatile and results-driven professional with experience at NAPA Auto Parts - Genuine Parts, showcasing exceptional problem-solving skills and a technical aptitude. Excelled in enhancing customer satisfaction and efficiently managing inventory, demonstrating a keen ability to multitask and coordinate complex paperwork. Proven track record in leveraging forklift certification and interpersonal abilities to achieve and exceed goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Counter Associate
NAPA Auto Parts - Genuine Parts
11.2021 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
LINE COOK
HINKLES
01.2021 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Direct Support Professional
CEDER LAKE LODGE
01.2018 - 10.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Baker
Kroger's Grocery Store
06.2018 - 12.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Created appealing displays to showcase products in bakery.
Education
High School Diploma -
TRIMBLE COUNTY HIGH SCHOOL
Bedford, KY05-2018
Skills
- FORKLIFT CERTIFIED
- Returns processing
- Shipping and receiving
- Stock replenishment
- Technical aptitude
- Parts identification
- Ordering parts
- Problem-solving skills
- Coordinating paperwork
- Multitasking
Certification
- Forklift Certification
Timeline
Parts Counter Associate
NAPA Auto Parts - Genuine Parts
11.2021 - Current
LINE COOK
HINKLES
01.2021 - 08.2021
Baker
Kroger's Grocery Store
06.2018 - 12.2018
Direct Support Professional
CEDER LAKE LODGE
01.2018 - 10.2020
- Forklift Certification
High School Diploma -
TRIMBLE COUNTY HIGH SCHOOL
Similar Profiles
Lauren BriggsLauren Briggs
Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)
Dallas LawsonDallas Lawson
Delivery Driver at NAPA Auto Parts - Genuine PartsDelivery Driver at NAPA Auto Parts - Genuine Parts
Joanna HernandezJoanna Hernandez
Assistant Manager at NAPA Auto Parts - Genuine PartsAssistant Manager at NAPA Auto Parts - Genuine Parts