HOPE CHOQUETTE
Slocomb,AL
Summary
Results-driven shift leader with expertise in customer service and team supervision. Proven skills in conflict resolution and time management, leading to efficient operations and high customer satisfaction. Recognized for high productivity and effective task completion, with a strong work ethic and adaptability. Demonstrates excellent communication and problem-solving abilities to maintain team harmony and operational efficiency.
Overview
21
21
years of professional experience
Work History
Shift Leader
Cracker Barrel
Dothan, Alabama
05.2022 - Current
- Led and supervised employees, driving productivity and maintaining high guest service standards.
- Supervised daily operations, enhancing service efficiency and guest satisfaction.
- Coordinated shift schedules, ensuring optimal staff coverage during peak hours.
- Resolved guest complaints promptly to maintain a positive shopping experience.
- Trained new team members on company policies and operational procedures.
- Managed inventory levels and conducted regular stock checks for freshness.
- Delegated tasks to employees and monitored activities and task completion.
SUBSTITUTE TEACHER
Kelly Services
Slocomb, AL
08.2019 - 08.2022
- Perform instructional and classroom management processes for teachers who are absent for a day or longer periods of time
- Ensured accurate tracking of student attendance for compliance and reporting.
- Managed classroom activities and maintained a structured learning environment.
- Delivered lesson plans and adapted materials for diverse student needs.
- Implemented classroom management strategies to foster student engagement.
- Supported special education needs by following individualized education plans (IEPs).
- Encouraged positive student behavior through effective communication techniques, fostering a supportive classroom environment.
ON SITE APARTMENT MANAGER
Slocomb Villas
Slocomb, AL
01.2011 - 06.2016
- Managed the day-to-day operations of the property, including leasing apartments, collecting rents, resolving tenant disputes, and enforcing rules.
- Oversaw leasing processes, guiding prospective tenants through applications to optimize occupancy rates.
- Provided 24/7 on-site service to residents, ensuring immediate assistance.
- Coordinated maintenance requests, ensuring timely repairs and minimizing resident disruption.
- Responded to phone calls promptly, addressing resident inquiries.
- Addressed tenant issues
- Enforced property policies and addressed tenant concerns promptly.
- Conducted regular property inspections to maintain quality standards.
- Informed authorities to maintain compliance and enhance resident security.
- Contacted electric and water companies to turn on and off services
- Maintained accurate records of rent payments and other financial transactions related to the apartment complex.
- Communicated one on one with the lead apartment manager
- Accepted and receipted all rent monies
KEY HOLDER
Dollar General
Hartford, AL
01.2014 - 01.2015
- Managed key holder responsibilities, including opening and closing store and setting alarms, to maintain security.
- Activated and deactivated alarm system daily
- Head of staff when store manager was not available
- Supervised store operations, ensuring compliance with company policies and enhancing customer service.
- Processed financial transactions accurately
- Managed cash register, processed transactions, and handled financial discrepancies.
- Trained new employees on store procedures and customer service standards to improve team effectiveness.
- Organized merchandise displays to enhance customer shopping experience and accessibility.
- Conducted inventory counts and maintained stock levels to prevent shortages.
- Assisted customers with product inquiries and resolved complaints effectively.
- Monitored store security to prevent theft and ensure a safe environment.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Medical Biller
West Jefferson Medical Center
Marrero, LA
01.2007 - 12.2007
- Reviewed patient billing information for accuracy and completeness before submission.
- Processed medical claims for various insurance providers and government programs.
- Communicated with patients to resolve billing inquiries and discrepancies promptly.
- Collaborated with healthcare providers to gather necessary documentation for claims.
- Managed accounts receivable by tracking unpaid claims and follow-up actions.
Receptionist
Southern Bone and Joint
Dothan, Alabama
01.2005 - 12.2005
- Greeted visitors and clients warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to the appropriate departments.
- Scheduled and managed calendars for executives and staff to optimize time management.
- Maintained clean, organized reception area to create welcoming environment for visitors.
- Assisted with administrative tasks, including filing documents and data entry.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated and organized appointments for clients and staff to ensure efficient scheduling.
Education
High School Diploma -
CHRISTIAN LIBERTY ACADEMY
Arlington Heights, ILSkills
- Shift management
- Staff supervision
- Time management
- Operational oversight
- Inventory management
- Customer service
- Sales and upselling
- Guest satisfaction
- Complaint resolution
- Team training
- Employee training
- Staff scheduling
- Multitasking
- Decision making
- Adaptability
- Computer Proficiency
- Data entry
- Communication management
- Leadership Experience
- Conflict resolution
- Interpersonal skills
- Customer focus
- Goal setting and tracking
Timeline
Shift Leader
Cracker Barrel
05.2022 - Current
SUBSTITUTE TEACHER
Kelly Services
08.2019 - 08.2022
KEY HOLDER
Dollar General
01.2014 - 01.2015
ON SITE APARTMENT MANAGER
Slocomb Villas
01.2011 - 06.2016
Medical Biller
West Jefferson Medical Center
01.2007 - 12.2007
Receptionist
Southern Bone and Joint
01.2005 - 12.2005
High School Diploma -
CHRISTIAN LIBERTY ACADEMY