Hope Cierras
Lihue,HI
Summary
Friendly and approachable with passion for creating exceptional customer experiences. Understanding of coffee brewing techniques and inventory management, coupled with skills in team leadership and customer service. Committed to fostering welcoming atmosphere and driving operational efficiency.
Overview
3
3
years of professional experience
Work History
Barista Manager
Mokihana Coffee Co
04.2024 - 01.2025
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
Sunrise Coffee
07.2023 - 04.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Wildflower Boutique
01.2023 - 07.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Kenji Burger
12.2021 - 01.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Kauai High School
Lihue, HI05.2022
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Team building and leadership
- Hiring and training
- Latte art expertise
- POS systems
References
Isabella Roberts Mokihana Coffee Co Owner 8082127587
Alex Wilson Pastor/Creator 8082127416
Karla Anderson Nurse 8086517757
Timeline
Barista Manager
Mokihana Coffee Co
04.2024 - 01.2025
Barista
Sunrise Coffee
07.2023 - 04.2024
Sales Associate
Wildflower Boutique
01.2023 - 07.2023
Server
Kenji Burger
12.2021 - 01.2023
High School Diploma -
Kauai High School
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