Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Cummings

Grand Prairie

Summary

Seasoned security professional with a proven track record at Walmart, adept in security measures and exceptional customer service. Skilled in security resource management and digital security, I significantly reduced theft incidents. Demonstrates strong problem-solving abilities and a commitment to maintaining safety and security standards.

Overview

2025
2025
years of professional experience

Work History

Customer Service Supervisor

Walmart
  • Enhanced security measures by conducting thorough and consistent patrols in designated areas.
  • Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
  • Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
  • Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
  • Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
  • Conducted regular maintenance checks on patrol vehicles and equipment to ensure optimal performance during patrols, reporting any issues promptly.
  • Implemented detailed incident reports for accurate record-keeping and informed decisionmaking.
  • Participated in ongoing training sessions to stay current on industry best practices and maintain peak job performance levels.
  • Collaborated with fellow officers to develop comprehensive patrol strategies, ensuring all areas were effectively monitored.
  • Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
  • Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
  • Maintained communication with dispatch center during patrols, efficiently relaying critical information to appropriate parties.
  • Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
  • Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
  • Performed access control duties at gated communities or restricted areas, verifying credentials and maintaining an orderly flow of traffic.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Security Patrol Officer

DISD
03.2021 - Current
  • Enhanced security measures by conducting thorough and consistent patrols in designated areas.
  • Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
  • Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
  • Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
  • Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
  • Conducted regular maintenance checks on patrol vehicles and equipment to ensure optimal performance during patrols, reporting any issues promptly.
  • Implemented detailed incident reports for accurate record-keeping and informed decisionmaking.
  • Participated in ongoing training sessions to stay current on industry best practices and maintain peak job performance levels.
  • Collaborated with fellow officers to develop comprehensive patrol strategies, ensuring all areas were effectively monitored.
  • Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
  • Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
  • Maintained communication with dispatch center during patrols, efficiently relaying critical information to appropriate parties.
  • Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
  • Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
  • Performed access control duties at gated communities or restricted areas, verifying credentials and maintaining an orderly flow of traffic.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Security Officer

Signal 88 Security Anderson Security Agency
03.2018 - 03.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Bachelor In Science - Animal Science

Penn Foster College
Scottsdale, AZ
05.2014

Skills

  • Security measures
  • Security resource management
  • Document security protocols
  • Exhibit security
  • Security equipment handling
  • Digital security
  • Security system integration
  • Money security
  • Security systems
  • Workday security

Timeline

Security Patrol Officer

DISD
03.2021 - Current

Security Officer

Signal 88 Security Anderson Security Agency
03.2018 - 03.2021

Customer Service Supervisor

Walmart

Bachelor In Science - Animal Science

Penn Foster College

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Hope Cummings