Hope Damron

• Managed daily administrative tasks, including tenant relations and rent collections.
• Provided customer service support by responding promptly to inquiries or requests from tenants.
• Investigated complaints, disturbances and violations and resolved issues.
• Maintained accurate records of all tenant information including contact details and payment history.
• Coordinated tenant move-in and out process and orientated new tenants to property.
• Conducted regular property inspections to identify potential maintenance issues.
• Planned, scheduled, and coordinated general maintenance and major repair projects.
• Oversaw and maintained accurate records of all tenant occupancy.
• Negotiated contracts with vendors for services such as landscaping and pest control.
• Organized financial records related to budgeting, accounting, and auditing procedures.
• Prepared monthly statements outlining expenses incurred for each property owned.
• Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
• Maintained adequate insurance and protection to safeguard against loss.
• Successfully managed a single-family home in FL while residing out-of-state, and also several years out of the country, utilizing online property management tools to maintain tenant relations, coordinate maintenance, and collecting rent.

• Delivered excellent customer service by assisting with purchases, returns, and inquiries.
• Accurately processed transactions, including cash, card, and digital payments.
• Ensured smooth checkout operations through effective scanning, bagging, and pricing.
• Maintained a clean, organized workspace while supporting store presentation standards.
• Collaborated with team members to ensure a seamless shopping experience and efficient daily operations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

• Facilitated seamless integration for newly arrived military families by delivering personalized support and resources through in-person consultations and active engagement on community social networks, ensuring timely access to vital information.
• Worked with unit leadership to plan, coordinate, and execute the unit's Key Spouse Program. Serving as a communication and support link between the Commander, First Sergeant, and unit families.
• Provided support and guidance to military families through individual meetings, group sessions, and outreach events.
• Actively participated in various committees that focused on improving the quality of life for service members and their dependents.
• Strengthened communication skills through regular interactions with others.

Spouse of the Quarter 2021 Award
Spouse of the Quarter 2022 Award

• Conveyed product features, advantages, and benefits to brokers.
• Built and maintained strong customer relationships and networks within assigned sales territory.
• Managed customer accounts by providing precise information on product availability and pricing.
• Collaborated with management teams to create monthly sales plans, goals, and targets.
• Advised clients on accounts, pricing schedules, and financing options.
• Demonstrated excellent customer service skills when handling broker inquiries.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

• Welcomed customers into the store
• Assisted customers in finding items/coordinating outfits.
• Made recommendations to customers on outfit selections based on what the customer is purchasing clothes for.
• Maintained a clean, organized, and visually appealing sales floor.
• Replenished merchandise and helped with inventory.
• Operated cash register, processed transactions, and returns/exchanges.
• Worked in the stock room putting price tags and security tags on merchandise.
• Brought out new items on the sales floor.
• Designed and dressed mannequins to reflect current trends and attract new customers.
• Handled the fitting rooms, ensuring rooms were clean between customers, returned unwanted items to the sales floor, and monitored activity to minimize theft.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.