HOPE DORISMOND
Queens,NY
Summary
Microsoft Office 2016, JD Edwards, Donovan Data Systems (DDS), BrandOcean, Concur, PeerPlace, and Internet applications, SalesForce, Twilio Flex and Microsoft Teams. Self-motivated, eager to learn, outstanding time management skills. Positive attitude and effective communicator with strong interpersonal and organizational skills.
Overview
16
16
years of professional experience
Work History
Contact Tracer @ Optum/United Health Group
INSIGHT GLOBAL STAFFING
Remote
07.2020 - 05.2021
- Made outbound and field inbound calls from employees and interview them to determine potential exposure.
- Used a web-based client resource management (CRM) platform to document symptom status of contacts, and provide information regarding next steps, which may include testing, quarantine, or isolation.
- Followed all scripts, policies and procedures provided, and comply with training regarding confidential information related to personal information.
- Monitored ongoing case trends, providing insights to improve response strategies within the organization.
- Implemented process improvements, enhancing efficiency in case management workflows and reporting accuracy.
Temporary Program Support Coordinator @ IPRO
WINSTON RESOURCES STAFFING
New Hyde Park, NY
04.2019 - 03.2020
- Performed secretarial and support tasks for the Corporate Program Department.
- Coordinated client support services, ensuring timely and effective communication among stakeholders.
- Typed incoming physician review determination letters within required timeframes.
- Assisted in maintaining all client and department files, including review files; produces client and hospital correspondences.
- Handled routine interdepartmental communications.
Administrative Assistant
JASA (JEWISH ASSOCIATION FOR THE AGING)
Far Rockaway, NY
02.2017 - 01.2019
- Implemented office administration procedures under direction of supervisor.
- Generated letters, memos, and reports in final form.
- Answered the telephone, routed calls; took messages and scheduled appointments/meetings.
- Prepared check requests and transmittals for all vendors and center instructors as per transaction by supervisor.
- Performed ad hoc duties as needed.
Data Entry Clerk / Client Accounting Professional
VENSETAL GROUP
New York, NY
09.2012 - 11.2016
- Entered and posted job estimates when received.
- Prepared and reviewed time transfer requests based on account team’s email request.
- Processed time moves in an accurate and timely manner.
- Closed old jobs numbers in the system. Responsible for maintaining client accounting related documents and job jackets.
- Retrieved back-up paperwork for auditing and billing purposes.
- Generated Purchase Orders on behalf of account teams based on formal email request.
- Assisted Client Accounting Department with ad-hoc requests.
- Responded to inquiries from the accounting team relating to client accounting documents.
- Performed other tasks as required/requested.
Temporary Billing Representative
CANON USA
Melville, NY
11.2010 - 08.2012
- Provided accurate and timely invoicing to customers and dealers.
- Maintained/updated customers and dealers account information.
- Assisted customers and dealers with billing inquiries and issues.
- Handled meter read questions and issues.
Accounts Payable Coordinator - MEDIA
SUDLER & HENNESSEY
New York, NY
10.2009 - 06.2010
- Entered all MEDIA invoices into DDS and PrintPak system.
- Liaised between the Accounts Payable Department, Billing Department and Media Vendors to ensure proper payment and payables reconcile.
- Confirmed accurate posting of media AP invoicing to jobs daily to ensure accurate billing to clients.
- Ensured that checks were mailed out to appropriate recipients; requesting Media vendor set up and changes.
- Generated semi-monthly reporting of open payable accounts on Media vendors.
- Handled ad-hoc requests as required. Report directly to Controller, North America.
Part-time Administrative Assistant
WARBURG PINCUS LLC
New York, NY
06.2005 - 07.2009
- Provided administrative support to seven Managing Directors and their team of Principals, Associates and Analysts within the Technology, Media and Telecommunications Department.
- Ascertained the nature of incoming phone calls, written correspondences, meticulously recorded messages, clearly and effectively communicated via written and oral correspondence with contacts inside and outside the company.
- Managed incoming/outgoing mail; arranged and confirmed external/external meetings and/or conference calls.
- Arranged domestic and international travel (flights, hotels, and car services); prepared monthly AMEX expense reports.
- Performed ad hoc projects as needed.
Education
General Studies
William Howard Taft High School
Bronx, NY06-1990
Skills
- Patience and tolerance
- Data collection
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- MS Office
Timeline
Contact Tracer @ Optum/United Health Group
INSIGHT GLOBAL STAFFING
07.2020 - 05.2021
Temporary Program Support Coordinator @ IPRO
WINSTON RESOURCES STAFFING
04.2019 - 03.2020
Administrative Assistant
JASA (JEWISH ASSOCIATION FOR THE AGING)
02.2017 - 01.2019
Data Entry Clerk / Client Accounting Professional
VENSETAL GROUP
09.2012 - 11.2016
Temporary Billing Representative
CANON USA
11.2010 - 08.2012
Accounts Payable Coordinator - MEDIA
SUDLER & HENNESSEY
10.2009 - 06.2010
Part-time Administrative Assistant
WARBURG PINCUS LLC
06.2005 - 07.2009
General Studies
William Howard Taft High School