Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Edmunds

Colorado Springs,CO

Summary

With a proven track record at Optum, I excel in client relationship building and scheduling expertise, ensuring efficient and empathetic customer service. My strong work ethic and attention to detail have significantly enhanced patient care and operational efficiency, making me a valuable asset to any team.

Overview

21
21
years of professional experience

Work History

Appointment Scheduler

Optum
03.2015 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

ILST Trainer

Rocky Mountain Health Care Services
03.2004 - 03.2014
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.
  • Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
  • Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
  • Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.

Education

No Degree - Medical Assisting

Pima Medical Institute
Colorado Springs, CO
10-2006

High School Diploma -

Coronado High School
Colorado Springs, CO
05-1990

Skills

  • Remote work capabilities
  • Accuracy and precision
  • Client relationship building
  • Insurance verification
  • Confidentiality
  • Scheduling expertise
  • Appointment confirmation
  • Attention to detail
  • Patient scheduling
  • Strong work ethic
  • Telephone etiquette

Timeline

Appointment Scheduler

Optum
03.2015 - Current

ILST Trainer

Rocky Mountain Health Care Services
03.2004 - 03.2014

No Degree - Medical Assisting

Pima Medical Institute

High School Diploma -

Coronado High School

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Hope Edmunds