Hope Fleysher
Las Vegas,NV
Summary
Driven by a results-focused approach, I excelled at Camp Bow Wow by enhancing animal welfare and streamlining care processes. Leveraging critical thinking and relationship building, I significantly improved team efficiency and customer satisfaction. My expertise in staff supervision and active listening underpins my ability to lead and innovate in fast-paced environments. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Kennel Advisor
Petland
01.2024 - Current
- Coordinated with veterinarians for regular check-ups and medical treatments, maintaining optimal animal health.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
- Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
- Provided timely medical attention for animals through regular health checks and prompt communication with veterinary staff.
- Distributed vaccines and dewormer
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animals for behavioral problems and signs of health issues.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Input of medical records into a system to keep track of medications
- Taking phone calls from customers and other sales reps and giving out information about animals for sale
Shift Manager/Key Holder + Front Desk
Camp Bow Wow Summerlin
06.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Oversaw inventory management tasks, ensuring adequate supplies were available at all times while minimizing waste.
- Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and fostering professional growth.
- Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
- Maintained detailed records of each animal''s history and medical needs to ensure seamless continuity of care during their stay at the facility.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animals clean and free of contaminants to promote optimal health.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Animal Shelter Volunteer
Samadhi Legacy Foundation
06.2016 - Current
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
- Enhanced community awareness of shelter programs and events through active participation in outreach activities.
- Maintained detailed records of animal care and feeding schedules to track animal care and history.
- Facilitated successful adoptions by accurately assessing potential adopters'' needs and matching them with suitable companion animals from the shelter population.
Appointment Setter
Deluxe Realty
03.2021 - 04.2022
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers property.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Kennel Volunteer
Sly Parrot
11.2014 - 07.2017
- Trained new volunteers on best practices for handling, feeding, and caring for birds within the facility.
- Actively participated in fundraising activities aimed at supporting ongoing conservation projects both locally and internationally.
- Facilitated positive visitor experiences by answering questions about birds and offering engaging guided tours of the facility.
- Conducted regular assessments of enclosure safety features like perches, nest boxes; making improvements as needed to ensure bird welfare.
- Evaluated individual birds'' needs to create customized care plans tailored to their unique requirements.
- Enhanced avian well-being by implementing proper diet plans and administering medications as needed.
- Handled birds safely during routine procedures like banding or physical examinations following established protocols.
- Helped sell products in store to promote a healthy diet for consumers birds
Education
High School Diploma -
Nevada Virtual Academy
05.2021
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Decision-Making
- Relationship Development
- Staff Supervision
- Problem-solving abilities
- Customer Service
- Active Listening
Languages
Russian
Limited Working
Timeline
Kennel Advisor
Petland
01.2024 - Current
Shift Manager/Key Holder + Front Desk
Camp Bow Wow Summerlin
06.2022 - Current
Appointment Setter
Deluxe Realty
03.2021 - 04.2022
Animal Shelter Volunteer
Samadhi Legacy Foundation
06.2016 - Current
Kennel Volunteer
Sly Parrot
11.2014 - 07.2017
High School Diploma -
Nevada Virtual Academy
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