Hope Fonseca
The Bronx,NY
Summary
Results-driven Esthetician with over 3+ years of dedicated client-focused service in the skincare industry. A versatile professional with expertise in delivering top-notch esthetic treatments and managing client relations. Seeking a challenging role that leverages both my esthetic expertise and leadership capabilities to contribute to brand success and business growth.
Overview
6
6
years of professional experience
Work History
Esthetician
Sugared And Bronzed
09.2021 - 01.2024
- Executed body hair removal services with exceptional skill and precision, resulting in 95% client retention rate and average rating of 4 out of 5 stars for service quality.
- Provided expert-level knowledge of services, memberships, and products to clients, resulting in 5% increase in upsells and cross-sells.
- Coordinated appointments and rescheduling between clients and different store locations, achieving 90% customer satisfaction rate due to improved communication efficiency.
Esthetician
Benefit Cosmetics
02.2021 - 09.2021
- Ensured compliance with company policies by meticulously reviewing and verifying all client service waiver forms, resulting in 100% completion rate and minimizing potential liability risks.
- Managed high volume of client transactions using various technology platforms, averaging 4 services per hour to meet sales targets.
- Demonstrated exceptional attention to detail by accurately managing cash transactions, maintaining the safe, and diligently safeguarding security codes to ensure security and integrity of financial assets.
Lead Trainer
Chick-fil-A
03.2018 - 01.2021
- Developed comprehensive training plans for new and existing team members, resulting in a decrease of onboarding time by 15% and increase in overall employee performance by 35%.
- Identified inefficiencies in day-to-day operations and implemented process improvements, resulting in a 15% increase in productivity among 40+ employees.
- Monitored quality standards of packaged food across production line, ensuring that all products met company standards with a 80% success rate.
Education
Associate of Science - Public Health
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Microsoft Excel
- Scheduling
- File Management
- Customer and Client Relations
- Problem Solving
- Time Management
- Negotiation and Conflict Resolution
- Decision-Making
- Client Consultations
- Interpersonal Communication
Interests
- Fostering animals
- Ceramics
- Yoga
- Cosmetics
- Medspa Administration
Timeline
Esthetician
Sugared And Bronzed
09.2021 - 01.2024
Esthetician
Benefit Cosmetics
02.2021 - 09.2021
Lead Trainer
Chick-fil-A
03.2018 - 01.2021
Associate of Science - Public Health
Bronx Community College of The City University of New York
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