Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Millea

Virginia Beach,VA

Summary

Driven Esthetician and Assistant Manager with a proven track record at Salon Envy and Eastend, excelling in customer service and Microsoft Excel. Skilled in fostering client relations and team development, I significantly enhanced client satisfaction and operational efficiency. Expert in conflict resolution and scheduling, I consistently deliver exceptional results and maintain high-quality standards.

Overview

8
8
years of professional experience

Work History

Esthetician

Salon Envy
06.2021 - 09.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.

Assistant Manager

Eastend
06.2016 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
05.2027

GED -

Peabody High School
Peabody, MA
05.2015

Skills

    Customer Service

    Problem-solving abilities

    Conflict Resolution

    Microsoft Excel

    Complaint Handling

    Client Relations

    Follow-up skills

    Scheduling

Timeline

Esthetician

Salon Envy
06.2021 - 09.2024

Assistant Manager

Eastend
06.2016 - 06.2021

Bachelor of Science - Criminal Justice

Southern New Hampshire University

GED -

Peabody High School

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Melissa Millea