Makiya King
Clarksville,TN
Summary
Compassionate esthetician and medical customer service representative skilled in active listening ,multitasking, and critical thinking. Known for creating positive client experiences and streamlining office processes to support efficient patient care.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Esthetician
The Wax House
Clarksville, TN
02.2026 - Current
- Provided exceptional client consultations to determine individual skincare needs and preferences.
- Performed a variety of waxing services, ensuring client comfort and satisfaction throughout procedures.
- Educated clients on proper post-wax care and recommended products for optimal skin health.
- Implemented inventory management practices to maintain adequate stock levels of supplies and equipment.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Sterilized equipment for patient treatments.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Educated patients on treatment options.
- Enhanced skin health with customized facial treatments, focusing on deep cleansing and hydration techniques.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
Medical Receptionist
The Children’s Clinic Of Nashville
Nashville, TN
05.2025 - 09.2025
- Addressed patient inquiries promptly, enhancing overall satisfaction and fostering positive relationships.
- Implemented process improvements that increased appointment scheduling efficiency by reducing errors.
- Supported billing processes through verification of insurance information, contributing to revenue cycle accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
Customer Care Representative
CVScaremark
WFH
09.2024 - 09.2025
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Managed high-volume inbound calls, providing timely support and information to customers.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Documented customer interactions accurately in CRM systems, ensuring data integrity and consistency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Medical Receptionist
Vanderbilt Medical Center
Nashville, TN
03.2022 - 09.2024
- Managed patient check-in processes, ensuring efficient flow and minimal wait times.
- Scheduled appointments using electronic health record systems to optimize provider availability.
- Coordinated communication between patients and healthcare providers to streamline information exchange.
- Maintained accurate patient records, supporting data integrity and compliance with privacy regulations.
- Assisted in training new staff on office protocols and electronic systems for seamless operations.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Patient Care Representative
Cigna
WFH
09.2021 - 02.2022
- Managed patient inquiries and provided accurate information regarding insurance coverage and claims processes.
- Coordinated with healthcare providers to ensure timely resolution of patient issues and concerns.
- Assisted patients in navigating online portals for access to health records and benefits information.
- Processed incoming requests efficiently, ensuring compliance with regulatory standards and company policies.
- Educated patients on available resources, including wellness programs and preventive care options.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Handled prescription refill requests.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Facilitated communication between patients and various departments and staff.
Customer Service Representative
Navient
WFH
01.2021 - 09.2021
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Assisted customers in navigating account services, fostering a positive user experience.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Scheduled patients Covid shot, found most convenient location for patient
Education
Esthetics
Shear Perfection
Nashville,TN01.2023
High School Diploma -
Whites Creek High School
Whites Creek, TN05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Documentation
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Medical billing
- Policy adherence
- Patient payment processing
- Record maintenance
- EHR management
- EMR
- Medical terminology
- Front desk operations
- Telephone etiquette
- Microsoft office
- Patient registration
- Appointment setting
- Appointment management
- Medical records management
- EMR / EHR
- Paperwork coordination
- Medical charting
- Typing and filing
- Strong organizational skills
- Typing speed
- Multitasking
- Multitasking Abilities
- Flexibility
- Telephone and email etiquette
- Verbal communication
- Call answering and routing
Languages
English
Native or Bilingual
Timeline
Esthetician
The Wax House
02.2026 - Current
Medical Receptionist
The Children’s Clinic Of Nashville
05.2025 - 09.2025
Customer Care Representative
CVScaremark
09.2024 - 09.2025
Medical Receptionist
Vanderbilt Medical Center
03.2022 - 09.2024
Patient Care Representative
Cigna
09.2021 - 02.2022
Customer Service Representative
Navient
01.2021 - 09.2021
Esthetics
Shear Perfection
High School Diploma -
Whites Creek High School