Hope Galloway
Mckinney,TX
Summary
Customer-focused with many years of retail support and service experience , known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
11
11
years of professional experience
Work History
Deli Clerk
Sprout Farmer Market
11.2022 - Current
- Assist customers with selecting products from the deli case or menu board.
- Sell products by providing customers with the information needed to make product-related decisions.
- Update food displays, cases, and other customer-facing areas to increase sales of special items.
- Operate meat and cheese slicers, and cutting tools.
- Rotate product on shelves to ensure freshness.
- Adhere to health and safety standards while preparing food.
Production Clerk Deli Associate I
Tom Thumb
08.2022 - 11.2022
- Assisted customers with selecting products from the deli case or menu board.
- Sells products by providing customers with the information needed to make product-related decisions.
- Updated food displays, cases, and other customer-facing areas to increase sales of special items.
- Operates meat and cheese slicers, and cutting tools.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
Cashier
Burlington
05.2021 - 08.2022
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed returns and exchanges of merchandise in accordance with store policies.
Retail Associate
Ross Dress From Less
Mckinney, Texas
01.2021 - 05.2021
- Greeted customers and provided excellent customer service.
- Answered store and merchandise questions and led customers to wanted items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Computed purchases and received and processed cash or credit payment.
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Seasonal Cashier
Total Wine & More
10.2020 - 01.2021
- Welcomed customers, offering assistance to help find store items.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
Associate
Dollar General
Allen, Texas
08.2019 - 10.2020
- Welcomed customers, offering assistance to help find store items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Addressed customer questions and concerns regarding products and services.
- Maintained work area and kept cash drawer organized.
Cashier Associate
Winn Dixie
Davie, Florida
07.2017 - 08.2018
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
- Offered customers carry-out service at completion of transaction.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Seasonal Retail associate
Ross Dress for less
Miramar, Florida
11.2016 - 12.2016
- Welcomed customers, offering assistance to help find store items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Addressed customer questions and concerns regarding products and services.
- Maintained work area and kept cash drawer organized.
Overnight Stocker
Walmart
Frisco, Texas
01.2015 - 08.2016
- Assisted customers in locating desired items throughout the store.
- Ensured that safe work habits are followed when processing and stocking freight to company standards.
- Restocked shelves according to plan-o-grams set up by management team.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Store Team Member
Toy’s R Us
Frisco, Texas
10.2013 - 01.2015
- Interacted with guests on sales floor to address their concerns and provide resolutions
- Handled returns and exchanges according to company policies.
- Attended training sessions focused on developing retail skillset.
- Ensured compliance with safety regulations while handling merchandise.
- Unloaded and re-loaded delivery truck
- Assisted in stocking shelves with merchandise.
Education
High School -
Gunter High School
Gunter, Texas05.2004
Skills
- Reliability and punctuality
- Resourceful and dedicated
- Good judgement and prioritization
- Customer-focused mindset
- Adaptability and flexibility
- Cash register operation
Timeline
Deli Clerk
Sprout Farmer Market
11.2022 - Current
Production Clerk Deli Associate I
Tom Thumb
08.2022 - 11.2022
Cashier
Burlington
05.2021 - 08.2022
Retail Associate
Ross Dress From Less
01.2021 - 05.2021
Seasonal Cashier
Total Wine & More
10.2020 - 01.2021
Associate
Dollar General
08.2019 - 10.2020
Cashier Associate
Winn Dixie
07.2017 - 08.2018
Seasonal Retail associate
Ross Dress for less
11.2016 - 12.2016
Overnight Stocker
Walmart
01.2015 - 08.2016
Store Team Member
Toy’s R Us
10.2013 - 01.2015
High School -
Gunter High School
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