Hope Gear
Deltona,FL
Summary
Dedicated Detail Manager bringing 7 years of experience working in auto detailing establishments. Excel in fast-paced, high-volume environments. Strong team leader and trainer ready for new professional challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Auto Detail Manager
Pedal Power Detailing LLC
12.2021 - Current
- Maximized employee retention through effective scheduling practices that considered individual preferences and availability.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Defined clear targets and objectives and communicated to other team members.
- Continuously researched industry trends and advancements in technology to stay ahead of competitors in terms of service offerings and techniques.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented a customer feedback system to gather insights and make improvements in service quality, resulting in higher levels of customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.
- Enhanced customer satisfaction by providing top-notch auto detailing services and addressing concerns promptly.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Ensured proper maintenance of company vehicles while managing fuel consumption efficiently within budget constraints.
Auto Detailer
Hyundai
01.2021 - 12.2021
- Vacuumed interiors of vehicles to remove dirt and debris.
- Wiped down and polished interior and exterior surfaces.
- Removed dirt and debris from vehicle and equipment interiors.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Provided mobile detailing services to clients at places of employment.
Auto Detailer
Ferrari Of Central Florida
01.2019 - 12.2020
- Removed dirt and debris from vehicle and equipment interiors.
- Provided mobile detailing services to clients at places of employment.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
Auto Detailer
Honda
01.2017 - 01.2018
- Provided exceptional customer service and addressed customer inquiries.
- Wiped down and polished interior and exterior surfaces.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
- Removed dirt and debris from vehicle and equipment interiors.
Education
High School Diploma -
University High School
Orange City, FL07.2017
Skills
- Teamwork and Collaboration
- Schedule Management
- Staffing coordination
- Good Judgment
- Quality Assurance
- Upselling Services
- Expertise in detailing
- Team Management
- Team Development
- Problem Resolution
- Customer Service
Timeline
Auto Detail Manager
Pedal Power Detailing LLC
12.2021 - Current
Auto Detailer
Hyundai
01.2021 - 12.2021
Auto Detailer
Ferrari Of Central Florida
01.2019 - 12.2020
Auto Detailer
Honda
01.2017 - 01.2018
High School Diploma -
University High School
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