Erica Cantu
Pasadena,TX
Summary
Household management professional prepared for leadership in domestic operations. Strong organizational skills, effective multitasking, and budget management expertise. Proven focus on team collaboration and reliable flexibility with changing needs. Known for excellent communication, problem-solving abilities, and ensuring high standards in all tasks.
Overview
12
12
years of professional experience
Work History
Auto Detail Manager
Self-employeed
Pasadena, TX
01.2026 - 04.2026
- Managed daily operations of auto detailing services, ensuring quality and efficiency in processes.
- Developed and implemented effective cleaning techniques for various vehicle types, enhancing customer satisfaction.
- Trained new staff members on best practices in auto detailing and customer service protocols.
- Maintained inventory of cleaning supplies and tools, optimizing resource usage and reducing waste.
- Maintained high levels of communication with clients, resulting in repeat business and positive word-of-mouth referrals.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
School Bus Aide
Sheldon ISD
Houston, TX
08.2016 - 08.2017
- Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
- Developed and strengthened good relationships with staff, students and families.
- Assisted students with physical and mental limitations to safely get on and off bus.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Explained bus rules to inform and educate passengers on policies and protocols.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Kept personal and medical details of each student confidential by adhering to established protocols.
Chamber of Commerce Intern
Pasadena Chamber of Commerce
Pasadena, TX
05.2015 - 07.2015
- Maintained organized filing systems to enhance document retrieval and data management.
- Supported inventory management by tracking supplies and placing orders as needed.
- Developed procedures for office tasks to improve workflow and reduce redundancy.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Facilitated smooth operation of the office by maintaining well-organized workspaces and common areas.
- Reduced paperwork backlog by diligently organizing and filing documents in a timely manner.
- Managed office inventory, ensuring adequate supplies were available for daily operations.
- Maintained confidentiality when handling sensitive information, adhering to company policies regarding privacy.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress
Dennys Diner
Pasadena, TX
11.2013 - 05.2014
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests quickly and efficiently.
Skills
- Efficiency improvement
- Task delegation
- Inventory control
- Quality assurance
- Physical endurance
- Positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Computer skills
- Adaptability and flexibility
- Decision-making
- Calm under pressure
- Verbal communication
Languages
English
Spanish
Timeline
Auto Detail Manager
Self-employeed
01.2026 - 04.2026
School Bus Aide
Sheldon ISD
08.2016 - 08.2017
Chamber of Commerce Intern
Pasadena Chamber of Commerce
05.2015 - 07.2015
Waitress
Dennys Diner
11.2013 - 05.2014