Summary
Overview
Work History
Education
Skills
Timeline
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William Smith

Kansas City,MO

Summary

Dynamic Auto Detail Manager with a proven track record at Blessed Handz Mobile Auto Detailing, enhancing customer satisfaction through effective training and team management. Expertise in detailing techniques and upselling services led to year-over-year revenue growth. Committed to efficiency improvement and fostering strong supplier relationships for quality service delivery.

Overview

33
33
years of professional experience

Work History

Auto Detail Manager

Blessed Handz Mobile Auto Detailing
08.2017 - 11.2024
  • Upgraded equipment to state-of-the-art standards, boosting service offerings.
  • Implemented a customer feedback system to gather insights and make improvements in service quality, resulting in higher levels of customer satisfaction.
  • Managed a team of detailers, ensuring consistent quality and timely completion of tasks.
  • Developed and implemented effective training programs for new hires to enhance their skills and knowledge in auto detailing.
  • Enhanced customer satisfaction by providing top-notch auto detailing services and addressing concerns promptly.
  • Achieved year-over-year growth in revenue through marketing efforts targeting local businesses and car dealerships.
  • Continuously researched industry trends and advancements in technology to stay ahead of competitors in terms of service offerings and techniques.
  • Built strong relationships with suppliers to negotiate bulk discounts on cleaning products without compromising on quality.
  • Fostered a safe working environment by implementing safety protocols and conducting routine inspections of workspaces and equipment.
  • Invested in state-of-the-art equipment upgrades, enhancing service offerings while maintaining competitive pricing structures.

Machine Operator

Southwest Publishing
08.2012 - 02.2017
  • Adhered to instructions for precise machine operation and quality production.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Janitorial

K.C.I Airport
05.2009 - 09.2013
  • Increased efficiency by properly organizing janitorial supplies and equipment, ensuring easy access when needed.
  • Enhanced clinic cleanliness by diligently performing daily janitorial tasks such as sweeping, mopping, and disinfecting surfaces.
  • Reduced equipment downtime by conducting regular preventive maintenance checks and repairs on janitorial machines.
  • Maintained a clean, well-functioning building by supervising janitorial staff and overseeing regular cleaning schedules.
  • Performed traditional janitorial tasks such as mopping, dusting, floor waxing, glass cleaning and waste disposal.
  • Demonstrated adaptability by quickly responding to unexpected situations requiring janitorial assistance during events or services.

Barber

Shaw's Barber and Beauty Shop
05.1995 - 09.2011
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.

Tire Sorter

Goodyear Tire & Rubber
05.1997 - 09.1999
  • Facilitated open communication within the team, regularly providing updates on progress and addressing any concerns promptly.
  • Identified opportunities for continuous improvement in the tire sorting process, suggesting changes that led to increased productivity.

Cook

Winsteads Steakburgers and Shakes
05.1992 - 06.1996
  • Upgraded equipment to state-of-the-art standards, boosting service offerings.
  • Implemented a customer feedback system to gather insights and make improvements in service quality, resulting in higher levels of customer satisfaction.
  • Managed a team of detailers, ensuring consistent quality and timely completion of tasks.
  • Developed and implemented effective training programs for new hires to enhance their skills and knowledge in auto detailing.
  • Enhanced customer satisfaction by providing top-notch auto detailing services and addressing concerns promptly.
  • Achieved year-over-year growth in revenue through marketing efforts targeting local businesses and car dealerships.
  • Continuously researched industry trends and advancements in technology to stay ahead of competitors in terms of service offerings and techniques.
  • Built strong relationships with suppliers to negotiate bulk discounts on cleaning products without compromising on quality.
  • Fostered a safe working environment by implementing safety protocols and conducting routine inspections of workspaces and equipment.
  • Invested in state-of-the-art equipment upgrades, enhancing service offerings while maintaining competitive pricing structures.

Education

Cosmetology And Roughing Finish Carpentry - Business Management

Metropolitan Advanced Technical Vocational High
Kansas City, MO
05.1994

Skills

  • Upselling services
  • Chemical handling
  • Efficiency improvement
  • Task delegation
  • Expertise in detailing
  • Detailing techniques
  • Training and mentoring
  • Team management

Timeline

Auto Detail Manager

Blessed Handz Mobile Auto Detailing
08.2017 - 11.2024

Machine Operator

Southwest Publishing
08.2012 - 02.2017

Janitorial

K.C.I Airport
05.2009 - 09.2013

Tire Sorter

Goodyear Tire & Rubber
05.1997 - 09.1999

Barber

Shaw's Barber and Beauty Shop
05.1995 - 09.2011

Cook

Winsteads Steakburgers and Shakes
05.1992 - 06.1996

Cosmetology And Roughing Finish Carpentry - Business Management

Metropolitan Advanced Technical Vocational High

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