Zachary Beck
Aberdeen
Summary
Focused on delivering high-quality results, I consistently strive to complete tasks correctly and efficiently from the start. Emphasizing the significance of both safety and efficiency, I prioritize getting the job done right the first time. Combining meticulous attention to detail with a commitment to excellence, every project is completed to the highest standard.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Detail Manager
Whitney's Value Ford Elma
09.2021 - 08.2023
- As Detail Manager, I'm responsible for the leadership of all daily functions of the detail shop location and ensuring outstanding guest service, labor, and quality
- I oversee all employees in the detail shop on behalf of the company and report directly to the Service Manager
- These employees include detailers and car washer attendants
- Primary responsibilities:
- Managing day to day operations and workflow within the shop
- Controlling and maintaining labor cost expenditures to maximize profitability
- Driving productivity while meeting quality expectations consistently
- Coaching and developing a team of detailers and car wash attendants
- Working with my team to complete details
- Building solid partnerships with all departments in the dealership
- Ensuring the highest level of guest satisfaction is delivered consistently
- Attending monthly management meetings to discuss workforce management and dealer client satisfaction
- Other Responsibilities Including:
- Lot Maintenance
- Detail Bay Maintenance
- Showroom Maintenance
- Loss Prevention
- Supplies Inventory Management
- Full Detail
- Engine Bay Detail
- Ozone Treatment
- Car Wash
- Vehicle Rotation
- Start Up Vehicles To Charge Batteries
- Janitor
- License Plate Removal
- Paint Correction
- Buffing
- Waxing
- Battery Replacement
- Often, I handle Service Manager responsibilities including:
- Writing repair orders and scheduling technicians
- Scheduling and prioritizing service
- Working alongside and providing technical assistance to technicians
- Monitoring service progress and communicating progress with customers
- Inspecting quality of work prior to pick-up or delivery
- Reviewing repair orders prior to billing and invoicing
- Answering phone calls in a prompt, courteous manner
- Assisting customers with questions or concerns relating to service
- Skills Developed:
- Basic computer skills
- Ability to learn and navigate industry specific software
- Clear, concise communication skills
- Interpersonal communication skills
- Active listening skills
- Excellent customer service
- High attention to detail
- Strong work ethic with the ability to give direction and deliver results
- Problem solving quickly and effectively
- Organization skills
Lead Laborer/Operator
Sierra Pacific Industries
03.2019 - 10.2019
- Laborer Responsibilities:
- Clearing driving paths of debris around mill
- Unclogging all machines
- Cleaning and painting the Cogen
- Trained in the sawfilers room as fill in
- Responsible for changing/sharpening/replacing all blades
- Ran Skid Steer, Genie Boom Lift
- Boom Lift/Scissor Lift Certified
- Cleaned Oil Spills/Hydraulic Leaks
- Tied wood pallets onto train cars
Relocation Specialist
AMERICAN MOVING & STORAGE
03.2018 - 02.2019
- Safely and accurately pack customers belongings in boxes, load and unload belongings in the moving truck, clean out storage units, and basic clean up around warehouse
- Categorized Storage Organization
- Military Moves
- Built Custom Crates for grandfather clocks, elk/deer mounts, elephant head
Cashier/Customer Service
Allsup's
09.2017 - 03.2018
- Provide excellent customer service for the many travelers that come through our building by completing the following daily tasks:
- Clean grease trap
- Sweep/Mop
- Merchandising
- Prepare various hot foods
- Inventory management
- Processing/creating cashiers checks
- I also received 3 months of paid training for the Assistant Manager position, in which I did not receive after an incident of absence with proper documentation and notice
Relocation Specialist
AMERICAN MOVING & STORAGE
06.2017 - 09.2017
- Safely and accurately pack customers belongings in boxes, load and unload belongings in the moving truck, clean out storage units, and basic clean up around warehouse
Carpenter Apprentice
WALSH CONSTRUCTION
10.2016 - 04.2017
- Miscellaneous carpentry work, concrete work and form building, core drilling, framing, Sheetrock and tool and machinery maintenance
Merchandiser
Harbor Pacific Bottling Co
02.2015 - 02.2016
- Drive to different store locations in company vehicle
- Stock inventory on shelves
- Run an automatic pallet jack
- Inventory management
Relocation Specialist
American Moving and Storage
05.2014 - 08.2014
- Safely and accurately pack customers belongings in boxes, load and unload belongings in the moving truck, clean out storage units, and basic clean up around warehouse
Education
High school or equivalent in GED - undefined
Central Arizona College
Casa Grande, AZ06.2012
Skills
- Carpentry
- Car Wash
- Detailing
- Drywall
- Trim Carpentry
- Driving
- Delivery driver experience
- Sales
- Communication skills
- Customer service
- Upselling services
- Chemical handling
- Efficiency improvement
- Task delegation
- Expertise in detailing
- Training and mentoring
- Team management
- Shop management
- Inventory control
- Quality assurance
- Attention to detail
Certification
- Driver's license
- Bobcat
- Genie Lift
- Chainsaw
- Non-CDL Class C
- Driver's License
Timeline
Auto Detail Manager
Whitney's Value Ford Elma
09.2021 - 08.2023
Lead Laborer/Operator
Sierra Pacific Industries
03.2019 - 10.2019
Relocation Specialist
AMERICAN MOVING & STORAGE
03.2018 - 02.2019
Cashier/Customer Service
Allsup's
09.2017 - 03.2018
Relocation Specialist
AMERICAN MOVING & STORAGE
06.2017 - 09.2017
Carpenter Apprentice
WALSH CONSTRUCTION
10.2016 - 04.2017
Merchandiser
Harbor Pacific Bottling Co
02.2015 - 02.2016
Relocation Specialist
American Moving and Storage
05.2014 - 08.2014
High school or equivalent in GED - undefined
Central Arizona College
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