Hope Hart
Advid Learner
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Language
Work History
VACATION PLANNER (PART-TIME)
Mcneilleventsandco
08.2021 - 04.2023
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Educated clients on necessary travel documents such as passports or visas, assisting them through the application process if needed.
- Created engaging marketing materials highlighting unique vacation packages and promotions to drive new bookings.
SEASONAL LIFEGUARD (FULL-TIME)
Bahama Beach Waterpark
07.2019 - 07.2021
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
CUSTOMER SERVICE REPRESENTATIVE SEASONAL POSITION (FULL-TIME)
Willis Towers Watson
02.2020 - 08.2020
- Listened, assessed, and resolved client needs and questions using a consultative approach over the phone
- Researched complex issues pertaining to member benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaged with the caller
- Worked with a team in a diverse, professional call center environment to support Medicare eligible retirees across the country.
CASHIER (PART-TIME)
Sam's Club
11.2019 - 02.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
INTERNSHIP PAID (FULL-TIME)
Kay Bailey Hutchison Convention Center
06.2019 - 08.2019
- Evaluated the environmental impact of proposed projects as part of the permit review process, ensuring responsible development and adherence to sustainability guidelines.
- Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
- Prepared comprehensive reports on permit activities for management review, highlighting areas of success as well as challenges faced by the department.
Education
EL CENTRO COLLEGE
Dallas, TX 08.2022 - 12 2022
Bachelor of Arts - Bachelor of Liberal Arts
LIVINGSTONE COLLEGE
SALISBURY, NC 8 2021 - 5 2022
Bachelor of Arts - Songwriting
BERKLEE COLLEGE OF MUSIC
Valencia, Spain 8 2020 - 5 2021
Skills
Timeline
EL CENTRO COLLEGE
08.2022 - 12 2022
VACATION PLANNER (PART-TIME)
Mcneilleventsandco
08.2021 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE SEASONAL POSITION (FULL-TIME)
Willis Towers Watson
02.2020 - 08.2020
CASHIER (PART-TIME)
Sam's Club
11.2019 - 02.2020
SEASONAL LIFEGUARD (FULL-TIME)
Bahama Beach Waterpark
07.2019 - 07.2021
INTERNSHIP PAID (FULL-TIME)
Kay Bailey Hutchison Convention Center
06.2019 - 08.2019
Bachelor of Arts - Bachelor of Liberal Arts
LIVINGSTONE COLLEGE
8 2021 - 5 2022
Bachelor of Arts - Songwriting
BERKLEE COLLEGE OF MUSIC
8 2020 - 5 2021
Similar Profiles
Sarai GonzalezSarai Gonzalez
Travel Advisor at Archer TravelTravel Advisor at Archer Travel
ROBERT COLEMANROBERT COLEMAN
Support Coordinator HSIII(DDD) at Department of Economic SecuritySupport Coordinator HSIII(DDD) at Department of Economic Security
Arthur LoucasArthur Loucas
Head of Crew Planning and Modelling – Train Crew at Sydney TrainsHead of Crew Planning and Modelling – Train Crew at Sydney Trains
SAHEER M ASAHEER M A
PROJECT SCHEDULER at TOTAL INSTRUMENTAIONPROJECT SCHEDULER at TOTAL INSTRUMENTAION