Summary
Overview
Work History
Education
Skills
Timeline
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HOPE HENDERSHOT

Manheim

Summary

Dynamic and detail-oriented professional with a solid foundation in data analysis and practical experience gained through academic projects and assignments. Proven ability to collaborate effectively within teams, address complex problems, prioritize tasks efficiently, and deliver exceptional customer service. Eager to leverage analytical skills in an analyst role, committed to driving results and contributing positively to organizational goals. Prepared to make impactful contributions that enhance decision-making processes and support business objectives.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Lancaster County Firemen’s Association
12.2023 - 08.2025
  • Assist in carrying out organizational goals, policies, and procedures of the LCFA.
  • Act as a point of contact for internal and external person(s) and agencies conducting business with the LCFA.
  • Maintain essential contact lists.
  • Plan and attend meetings, as well as taking detailed minutes.
  • Write and distribute emails, correspondence memos, letters, and forms.
  • Assist in planning and facilitation of LCFA events, such as the annual Fire Expo.
  • Liaise and consult with customers, staff, and vendors.
  • Assist in maintaining website content, social media, and interactive online business practices. Learned how to work the backend of a website constructed by WordPress.
  • Assist with LCFA Bookstore orders— including communicating with vendors, writing and sending invoices, and packaging up and shipping orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Perform all other appropriate duties as assigned.

Inventory Control Specialist 2/Quality Auditor

Nordstrom
03.2023 - 11.2023
  • Supports ensuring high levels of accuracy, customer service and operational standards through performance of operational process audits with the primary goal of identifying potential people, process, and system exceptions.
  • Drives process compliance and improvement through audit results and process observation.
  • Works with limited supervision to support the quality control program by performing process audits associated with receiving, returns inspection, product put away, picking, packing, shipping and cycle counting.
  • Supports the assessment of root cause analysis for processing errors by communicating audit results and observed abnormalities in process design and execution to leadership.
  • Perform simple routine administrative tasks, including data entry and distribution of reports.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Sales Associate (seasonal)

Michael Kors
11.2022 - 01.2023
  • Cashier, drive sales to reach daily sales goals, know bag names, re-stock, answer phones, assist customers, detail, etc.

Sales Associate (seasonal)

Tommy Hilfiger
11.2022 - 01.2023
  • Cashier, fold/arrange clothing based on Tommy’s standard, re-stock, answer phones, assist customers, etc.

Sales Associate

Boscovs- Jewelry Department
06.2019 - 06.2020
  • Cashier, sold jewelry with commission, re-stocked, answered phones, assisted customers, checked outdates, etc.

Customer Service Associate

Walgreens
06.2018 - 01.2019
  • Cashier, re-stocked, answered phones, assisted customers, checked outdates, etc.

Education

Bachelor of Science - Digital Marketing And Advertising & Data Analytics

Liberty University
Lynchburg, VA
05-2022

Skills

  • Microsoft Word, Excel, Access
  • Entity-Relationship Diagram (database management)
  • Some programming (JAVA, SQL, Visual Basic),
  • System design, Diagrams
  • Statistical analysis, Spreadsheets, Financial statement analysis
  • RStudio
  • Wix and WordPress, WooCommerce, Kintone
  • Familiar with Salesforce
  • WMS/WES systems
  • QuickBooks
  • Social media
  • Interpersonal communication, integrity, honesty, team player, work ethic, strategic thinking, attention to detail, dedication to quality, adaptability, customer service, sales

Timeline

Administrative Assistant

Lancaster County Firemen’s Association
12.2023 - 08.2025

Inventory Control Specialist 2/Quality Auditor

Nordstrom
03.2023 - 11.2023

Sales Associate (seasonal)

Michael Kors
11.2022 - 01.2023

Sales Associate (seasonal)

Tommy Hilfiger
11.2022 - 01.2023

Sales Associate

Boscovs- Jewelry Department
06.2019 - 06.2020

Customer Service Associate

Walgreens
06.2018 - 01.2019

Bachelor of Science - Digital Marketing And Advertising & Data Analytics

Liberty University

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