Hope Heron
Saint Petersburg,FL
Summary
Proven server at Cafe De Paris, adept in cash handling and conflict resolution, ensuring guest satisfaction through effective communication and problem-solving. Trained and led a team, significantly enhancing service efficiency. Skilled in time management, consistently balancing cash drawers with precision, demonstrating a commitment to excellence and team success.
Overview
6
6
years of professional experience
Work History
Draculas Legacy
Romona
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cafe De Paris
Server
05.2018 - Current
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
Family Enrichment Services
Natalie Cuddy
01.2022 - 05.2023
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
The Lure
Tom
09.2019 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
SPA Beach Cafe
Inis
05.2019 - 08.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Massage Therapy
Cortiva Institute
2370 34th St N, St. Petersburg, FL 2271302-2025
Associate of Science - Social Work
Saint Pete College
Saint Petersburg, FL05-2023
Skills
- Cash handling expertise
- Strong Communication Skills
- Time management
- Conflict resolution techniques
Timeline
Draculas Legacy
Romona
09.2024 - Current
Family Enrichment Services
Natalie Cuddy
01.2022 - 05.2023
The Lure
Tom
09.2019 - 05.2022
SPA Beach Cafe
Inis
05.2019 - 08.2019
Cafe De Paris
Server
05.2018 - Current
Massage Therapy
Cortiva Institute
Associate of Science - Social Work
Saint Pete College
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