Hope Hinojosa
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments.Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Estore Specialist
HEB Grocery Store
08.2020 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained projects overseeing the reduction of money loss through product substitution.
Shift Leader
Bahama Bucks
01.2018 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Associate of Arts - Business Administration And Management
Northwest Vista College
San Antonio, TX06.2025
High School Diploma -
Brandeis High School
San Antonio, TX06.2019
Skills
- Staff training
- Computer literacy
- Adaptability and flexibility
- Product knowledge
- Customer service excellence
- Conflict resolution
- Team leadership
- Problem-solving abilities
Timeline
Estore Specialist
HEB Grocery Store
08.2020 - Current
Shift Leader
Bahama Bucks
01.2018 - 08.2020
Associate of Arts - Business Administration And Management
Northwest Vista College
High School Diploma -
Brandeis High School
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