Analeigh Herrera
Cedar Park,TX
Summary
Results-driven professional with extensive experience in supervising daily operations and supporting team dynamics. Skilled in organization, time management, and adapting to fast-paced environments to ensure customer satisfaction and operational efficiency. Proven ability to communicate effectively, manage multiple priorities, and reliably serve my team and customers. Seeking to transition into a Leasing Consultant role.
Overview
8
8
years of professional experience
Work History
EStore Department Lead
HEB Grocery Store
09.2020 - Current
- Supervised daily operations, ensuring adherence to store procedures, and create an efficient workflow.
- Assist high volume of customers daily with order fulfillment, modifications, and issue resolution.
- Communicate effectively with customers via phone and in-person to ensure satisfaction.
- Resolve concerns while maintaining professionalism and brand standards.
- Build rapport with customers to create loyalty and positive experiences.
- Maintain organization and efficiency within a fast paced work environment.
- Support team operations and adapt to changing procedures or priorities.
Retirement Home Server
Highland Estates
10.2017 - 05.2018
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Trained and mentored new servers on menu items and service protocols.
- Managed multiple tables efficiently, enhancing guest satisfaction.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Served food and beverages promptly with focused attention to customers' dietary needs.
- Built strong relationships with the residents to make their time there easier.
Education
General Health
Austin Community College
Austin, Texas, TX12.2028
Skills
- Customer Service Excellence
- Conflict Resolution
- Lead Follow-Up & Relationship Building
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Working Toward Performance Metrics
- Data Entry and Survey Follow-Ups
- Staff training
- Team management
Timeline
EStore Department Lead
HEB Grocery Store
09.2020 - Current
Retirement Home Server
Highland Estates
10.2017 - 05.2018
General Health
Austin Community College