Summary
Overview
Work History
Education
Skills
Volunteer Leadership
Timeline
Generic
Hope Hunderfund

Hope Hunderfund

Greater Seattle Area

Summary

Strategic operations and employee engagement leader with experience in problem resolution, leadership, change management, and cross-functional planning. Passion for aligning leaders, teams, and volunteers through clear communication, process improvement, and mission-based execution. Brings a strong record of supporting organizational listening, program development, and community-focused coordination across teams of all sizes.

Overview

15
15
years of professional experience

Work History

Culture & Recognition Leader | Commercial Onboarding & Servicing

KeyBank
01.2025 - 01.2026
  • Redesigned culture and recognition programs for 400 employees, improving training, development, and recognition resources to foster employee engagement. Administered organizational surveys across five core commercial operations departments to identify pain points and guide improvement actions with executive leadership.
  • Facilitated focus groups to identify policy, program, and process gaps, informing strategic plans and continuous improvement efforts aligned with organizational goals. Built trust and maintained confidentiality amongst participants while moving initiatives forward strategically. Coordinated multiple high-priority, high-visibility projects simultaneously while meeting deadlines and budget constraints, including Townhall Recognition Programming, Listening Tours, and Leadership NPS Reviews + Planning. Led DEI Inclusion and Belonging Council and MentorMe Segment, providing over 200 hours of mentorship to teammates footprint wide.

Philanthropic Coordinator | Washington Region

KeyBank
01.2024 - 01.2026
  • Managed a $250k philanthropic sponsorship budget, emphasizing compliance, education, and accountability across 146 branches and all core LOBs in the WA Market. Supported regional philanthropic strategies focused on community needs across workforce, education, and neighborhood initiatives. Built relationships with nonprofits, civic groups, and internal partners; represented KeyBank at community events and public speaking engagements. Prepared comprehensive reports and documentation for MBRs to support informed decision-making by executive leadership.
  • Established an efficient funding request intake process, improving workflow efficiency and shortening end-to-end funding cycle times. Reviewed funding applications for accuracy and compliance within KeyBank's risk appetite. Maintained accurate records of budgets, organizations, and partnerships to ensure alignment with priorities and deadlines, while handling sensitive information with professionalism and constructive criticism. Long tenured, strong working relationships with Brian Marlow, Matt Hill, Jimmy Ng, Retail Sales and Operations Leaders in the WA Region.

Incident Response Leader | Commercial Bank

KeyBank
06.2023 - 12.2024
  • Built the commercial bank's formal Incident Response playbook and Cyber Security Infiltration Playbook, including organizational processes for incident monitoring, management, and resolution across all 6 core commercial segments, related lines of business, and operations teams. Coordinated cross-sectional stakeholders and leaders to resolve incidents impacting commercial clients within urgency and diligence to Key's risk appetite and reputation. Collaborated with executive leaders across Key's core commercial, retail, and operations teams, 27+ market leaders, bankers, and support stakeholders to address, triage, and resolve issues with precision and urgency. Collaborated with and applied root-cause analysis to recurring issues in Commercial Onboarding and Servicing, identifying systemic gaps and supporting sustainable solutions with key partners.

Relationship Manager, Assistant Vice President | Business Banking

KeyBank
12.2020 - 08.2023
  • Advised business banking clients across Washington, including businesses with revenues up to $25 million, on operational efficiency, lending, cash management, human capital, and growth strategy. Connected business owners with specialized resources across financing, employee benefits, succession planning, foreign exchange, and merchant services. Participated in operational and sales process feedback loops to identify and address deficiencies. Leveraged networking and collaboration with the local market and community to promote KeyBank and enhance the retail sales team's business acumen.

Licensed Branch Manager & Small Business Advisor | Retail Network

KeyBank
11.2015 - 12.2020
  • Led branch operations, profitability, revenue generation, client experience, security, and regulatory compliance. Coached and developed team members, enhancing collaboration and strengthening client relationships. Contributed to special projects, enhancing financial wellness resources and improving program development through nCino/Salesforce enhancements.
  • Onsite partner for First Niagara Merger/Acquisition at flagship branch in Connecticut; 2wk assignment. Held regional leadership assignments across employee engagement, financial wellness, mentoring, onboarding, young professionals, and community partnerships. Earned multiple Red Key Excellence Awards for balanced sales, service, and compliance performance, with recognition in multiple quarters from 2017-2020.

Community Development, Employee Engagement & Women's Affinity Group Leader | Washington Region

KeyBank
11.2011 - 01.2026
  • Led initiatives that connected executive leadership, employees, and nonprofit organizations, enhancing community partnerships and fostering employee engagement. Organized consistent regional events, developed volunteer opportunities, and created programs supporting nonprofit organizations and community needs. Managed corporate messaging, communication, and outreach for National KeyWN Chapter, ensuring alignment with organizational goals and community needs. Provided constructive criticism to refine processes and enhance membership value, while maintaining the strongest KeyWN membership across the organization and increasing year over year participation in WA and National Chapter efforts.

Licensed Relationship Manager | Retail Network

KeyBank
05.2012 - 11.2015
  • Grew a portfolio of personal and business banking clients through consultative financial guidance and tailored solutions, enhancing client satisfaction and loyalty. Created and led a professional networking group to improve connections and drive business growth through referrals. Achieved district-level Top Performer recognition and a 2014 Signature Circle award, ranking 24th company-wide for sales performance.

Management Associate | Retail Network

KeyBank
06.2011 - 05.2012
  • Completed training in retail banking, client services, and sales management to enhance operational knowledge. Developed and presented a capstone project to senior executive leadership and business partners, focusing on rebranding banking products to better engage the millennial market. Supported KeyBank branch managers with daily operations and client service.

Education

B.A. - Double Major in Communication and Sociology, Minor in Diversity

UNIVERSITY OF WASHINGTON

High School Diploma - Business Hospitality Focus

HOQUIAM HIGH SCHOOL

Skills

  • Employee engagement strategy
  • Stakeholder alignment
  • Program and project management
  • Process improvement
  • Program development
  • Corporate social responsibility
  • Change management
  • Cross-functional leadership
  • Strategic planning and execution
  • Operations management
  • Surveys and focus groups
  • Leadership coaching
  • Volunteer Leadership

    Western Golf Association / Evans Scholars Foundation | WGA Director, Mentor & Scholar Alumni 

    April 2011 - Current

    • Directed caddie scholarship programs for Western Golf Association and Evans Scholars Foundation, enhancing access to education for aspiring scholars. Led fundraising outreach supporting Evans Scholars and donor engagement efforts, increasing support by 10% YoY. Coordinated golf event planning with staff, volunteers, and club partners, netting 400-450k annually. Created monthly communications and led social media engagement for scholar support and donor updates, strengthening community connections and increasing awareness of foundation initiatives. Participated in scholar selection review, application screening, and eligibility checks. Created and led detailed plans outlining timelines, goals, budgets, volunteer needs, and other requirements for projects related to Alumni Par Club participation and fundraising.

                                                                                   

    City of Maple Valley | Economic Development Commission Chair 

    March 2021 - May 2024

    • Guided strategic planning initiatives to identify and promote long-term growth opportunities for the City of Maple Valley and business community. Facilitated poignant discussions among council members, city staff, and community stakeholders to foster collaboration and address the critical needs and gaps within the business community. Guided agenda planning and meeting priorities for City of Maple Valley leadership. Interpreted parliamentary procedure during votes, motions, and deliberations. Collaborated with a consulting team to create and analyze a Leakage study to understand areas of opportunity. Represented the City of Maple Valley in public forums and civic events through projects such as Pitch & Pivot Business Resource Program and Maple Valley City to Business Marketing Video & Delivery.

                                                                                 

    Tahoma Schools Foundation | President

    October 2018 - October 2022

    • Coordinated and led board meetings and foundation planning discussions to enhance the foundation's strategy and governance. Corrected delinquent tax filings and realigned leadership standards. Guided fundraising activities for student scholarships and district support, raising over 75k per year for the organization and advising on banking needs and gaps. Increased board membership by 40% and led volunteer assignments for 3-5 large, highly visible, critical fundraising events per year. Reviewed applications and led discussion around use of foundation funding requests.

    Timeline

    Culture & Recognition Leader | Commercial Onboarding & Servicing

    KeyBank
    01.2025 - 01.2026

    Philanthropic Coordinator | Washington Region

    KeyBank
    01.2024 - 01.2026

    Incident Response Leader | Commercial Bank

    KeyBank
    06.2023 - 12.2024

    Relationship Manager, Assistant Vice President | Business Banking

    KeyBank
    12.2020 - 08.2023

    Licensed Branch Manager & Small Business Advisor | Retail Network

    KeyBank
    11.2015 - 12.2020

    Licensed Relationship Manager | Retail Network

    KeyBank
    05.2012 - 11.2015

    Community Development, Employee Engagement & Women's Affinity Group Leader | Washington Region

    KeyBank
    11.2011 - 01.2026

    Management Associate | Retail Network

    KeyBank
    06.2011 - 05.2012

    B.A. - Double Major in Communication and Sociology, Minor in Diversity

    UNIVERSITY OF WASHINGTON

    High School Diploma - Business Hospitality Focus

    HOQUIAM HIGH SCHOOL
    Hope Hunderfund