Hope Jackson

Assessed claims data for opportunities where financial recovery was viable.

Facilitated telephone contact for case management.

Leveraged all available resources for comprehensive claim investigations.

Surpassed monthly production targets, driving successful recovery efforts.

• Answered inbound calls, chats and emails to facilitate customer service.
• Analyzed claims, benefits explanations, and historical data to ensure accurate processing.
• Maintained strict adherence to HIPAA regulations while collaborating with medical teams and stakeholders.
• Resolve billing issues efficiently.