Hope Kemp
Waco,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Store Manager
Title Max of Warner Robins
Waco, TX
01.2020 - 07.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Representative
General Dynamics
Waco, TX
07.2017 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided accurate, valid, and complete information to customers.
Education
High School Diploma -
Robinson High School
Waco, TX03-2017
Skills
- Customer Service Management
- Partnership Building
- Supply Ordering
- Friendly, Positive Attitude
- Excellent Communication
- Call Control
- Customer Service
- Payment Processing
- Payment Collection
- Cash Handling
Languages
English
Full Professional
References
References available upon request.
Timeline
Store Manager
Title Max of Warner Robins
01.2020 - 07.2024
Customer Service Representative
General Dynamics
07.2017 - 07.2019
High School Diploma -
Robinson High School
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