Hope Kerkhoff
Ferndale
Summary
User experience professional, prepared to drive impactful design solutions. Leveraged strong background in crafting user-centered designs and enhancing product usability. Known for effective team collaboration and adaptability in a variety of domains. Expertise in user research, rapid prototyping, and strategic design, coupled with proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Senior User Experience Designer
Blackbaud
10.2021 - Current
- Shaped product vision and strategy by translating user insights into design direction that aligned and influenced cross-functional stakeholders.
User Experience Designer
Blackbaud
06.2019 - 10.2021
- Designed and iterated on prototypes through usability testing to validate solutions aligned with core business needs.
User Experience Design Intern
Blackbaud
05.2018 - 08.2018
- Contributed to research, ideation, and prototyping within a dedicated innovation and emerging technology team.
Education
Master of Science - Human-Computer Interaction & Design
Indiana University Bloomington
05-2019
Bachelor of Science - Psychology
Indiana University Bloomington
05-2015
Skills
- Discovery sessions
- User Research
- Ideation Workshops
- Design Research
- Rapid Prototyping
- Usability testing
- Collaboration & Communication
- Persona development
- Design thinking
- Journey mapping
- Wireframing
LANGUAGES
English (native)
German (B2)
PRESENTATIONS
- “Connected Grants: A Vision for the Future of Grants Management” — BBCon 2025
- “Unlocking Possibilities: How AI and Data Integration Are Shaping the Future of Grantmaking” — BBCon 2025
Timeline
Senior User Experience Designer
Blackbaud
10.2021 - Current
User Experience Designer
Blackbaud
06.2019 - 10.2021
User Experience Design Intern
Blackbaud
05.2018 - 08.2018
Bachelor of Science - Psychology
Indiana University Bloomington
Master of Science - Human-Computer Interaction & Design
Indiana University Bloomington