Hope King
Apex,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
seeking customer service postion
Overview
14
14
years of professional experience
Work History
Assistant Teacher
Building Blocks Daycare
11.2017 - 05.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Teacher's Assistant
The Goddard Center
02.2013 - 03.2015
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supervised residential and day treatment children during class and on field trips.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Data Entry Specialist
Trial Card Inc.
04.2014 - 12.2014
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
Preston's Children Academy
Preston's Children Academy
08.2013 - 02.2014
- Promoted positive and safe environment for student learning.
- Set up classroom equipment and organized activities.
- Assisted in preparation of classroom and instruction materials.
- Worked collaboratively to support student independence, empowerment and learning.
- Provided instruction and support under supervision of teacher.
- Maintained safety and security by overseeing students in recess environments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supported classroom maintenance and upkeep, organizing books and materials.
Administrative Assistant
ACS Xerox
03.2006 - 05.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Data Entry Specialist
Measurement Inc
01.2007 - 01.2007
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- analyzed standardized tests
- ensured standardized tests were accurately completed
- collaborated with site manager
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Representative
Novo 1
02.2004 - 12.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- catalogued company paperwork
- corresponded via e-mail and or phone calls with supporting companies on behalf of administrator
- managed paperwork needed to be distributed to staff
- represented children's magazine, highlight's for children
- corresponded with current customers to inform the of anticipated products
- managed sales calls to future customers on a daily basis
- met expected sales quotas on a continuous basis
Education
High School Diploma -
Saint Andrew's School
Barrington, RI06.2002
Skills
Working to help customers with any issues that may arise making the phone call a positive experience
works well with others
willing to learn and help others
team player
patient with people and good with people
great tone of voice and personality to be a customer rep
organized and hard working
Timeline
Assistant Teacher
Building Blocks Daycare
11.2017 - 05.2018
Data Entry Specialist
Trial Card Inc.
04.2014 - 12.2014
Preston's Children Academy
Preston's Children Academy
08.2013 - 02.2014
Teacher's Assistant
The Goddard Center
02.2013 - 03.2015
Data Entry Specialist
Measurement Inc
01.2007 - 01.2007
Administrative Assistant
ACS Xerox
03.2006 - 05.2008
Customer Service Representative
Novo 1
02.2004 - 12.2004
High School Diploma -
Saint Andrew's School
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