Hope Koering-Gonzales
Hemet,CA
Summary
I am an enthusiast, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
14
14
years of professional experience
Work History
Front End Clerk
Stater Brothers
San Jacinto, California
01.2021 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Discounted purchases by scanning and redeeming coupons.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Resolved customer complaints professionally in accordance with company policy.
Medical Receptionist
Apple Medical Center
Hemet, California
06.2011 - 10.2018
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
- Answered phones promptly and directed calls appropriately.
- Scheduled and confirmed patient appointments and consultations.
Education
High School Diploma -
La Mirada High School
La Mirada, CA06-1989
Skills
- Customer service
- Strong work ethic
- Front-end organization
- Customer relations
- Goal-oriented mindset
- Initiative-taking
- Dependability
- Quick learner
Languages
English
Professional
Timeline
Front End Clerk
Stater Brothers
01.2021 - Current
Medical Receptionist
Apple Medical Center
06.2011 - 10.2018
High School Diploma -
La Mirada High School