Hope Kramer
Hummelstown,PA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
Hershey Country Club
05.2023 - 08.2023
- Provide exceptional customer service, ensuring guest satisfaction to create a positive dining experience
- Strong communication abilities, both with customers and team members, to ensure smooth interactions and efficient service
Supervisor
Levi Strauss and Co
01.2022 - 01.2023
- Planning and preparing work schedules and assigning staff specific duties
- Reconcile daily sales, preparing bank deposits and assessing financial reports
- Ensure that customers receive quality service and responding to their inquiries and complaints
Sales Lead
Levis Strauss & Co
01.2022 - 01.2023
- Open/close store operations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
Associate
Levis Strauss & Co
01.2020 - 01.2022
- Sales associate with a background developing effective merchandise displays
- Managing cash transactions on registers
- Providing customer service
Babysitter
Babysitting
01.2017 - Current
- Completed Penn State babysitting certification course
- Supervising multiple kids and handling making them lunch, cleaning up, and providing activities
Education
High School Diploma -
Hershey High School
Hershey, PABusiness Management
West Chester University of Pennsylvania
West Chester, PA2027
Skills
- Communication
- Teamwork
- Customer Service
- Leadership
- POS Transactions
- Problem Solving
- Merchandising
- Time Management
- Organization
Timeline
Food and Beverage Server
Hershey Country Club
05.2023 - 08.2023
Supervisor
Levi Strauss and Co
01.2022 - 01.2023
Sales Lead
Levis Strauss & Co
01.2022 - 01.2023
Associate
Levis Strauss & Co
01.2020 - 01.2022
Babysitter
Babysitting
01.2017 - Current
High School Diploma -
Hershey High School
Business Management
West Chester University of Pennsylvania
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