Hope Krueger
Trout Valley,United States
Summary
Responsible, ambitious young adult with enthusiastic and great communication skills. Proven customer service experience, and a strong work ethic. Team player who can be relied upon to help with administrative, customer service and billing tasks. Seeking career growth opportunities in the automotive field.
Overview
6
6
years of professional experience
Work History
Cashier
Leader Automotive Group / CDJR Of Crystal Lake
Crystal Lake, IL
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Childcare Provider
Various Families
Cary Area
05.2022 - 08.2022
Crew Member / Trainer
Portillo's
Crystal Lake
12.2018 - 05.2022
- Fulfilled a variety of customer service positions according to Portillo guidelines and needs.
- Trained other employees in customer service, food safety and preparation, and performance requirements.
- Responsible for drive-through operations, opening and closing of cash drawer, and checking inventory stock.
Certified Lifeguard
Sage YMCA
Crystal Lake, IL
01.2018 - 05.2019
- Observed swimmers and ensured life safety.
- Provided customer service to members at all times.
- Maintained personal extensive training certifications.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Cary Grove High School / American School
Cary, Illinois05.2022
Skills
- Customer Service & Satisfaction
- Cash Register Operations
- Work Area Preparation
- Payment Processing
- Cash Handling
- Opening and Closing Procedures
- Team Leadership
- Work Planning & Prioritization
- Emergency Situations
- Shipment Preparation
- Staff Training
- Computer Skills
Timeline
Cashier
Leader Automotive Group / CDJR Of Crystal Lake
08.2023 - Current
Childcare Provider
Various Families
05.2022 - 08.2022
Crew Member / Trainer
Portillo's
12.2018 - 05.2022
Certified Lifeguard
Sage YMCA
01.2018 - 05.2019
High School Diploma -
Cary Grove High School / American School