Hope Mahoney
Monticello ,IA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fidelity Bank & Trust
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Apparel Associate
Walmart
08.2021 - 09.2023
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
Education
Monticello High School
Monticello, IA01.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Effective communication
- Money handling
- Cash counting
- Transaction processing
- Relationship building
Timeline
Customer Service Representative
Fidelity Bank & Trust
09.2023 - Current
Apparel Associate
Walmart
08.2021 - 09.2023
Monticello High School
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