Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope-Marie Morton

Cape Coral

Summary

Experienced with client advocacy, emotional support, and resource coordination. Utilizes strategic planning to develop effective care plans and interventions. Strong understanding of counseling techniques, crisis intervention, and community outreach.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hard Rock Casino Seminole
02.2007 - 08.2014
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Processed transactions accurately while ensuring compliance with casino policies and regulations.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Social Worker

Children's Home Society Of Florida
Miami, FL
09.2011 - 04.2014
  • Assisted clients in accessing community resources and support services.
  • Conducted intake assessments to identify client needs and establish service plans.
  • Maintained accurate case records and documented client progress consistently.
  • Supported clients and families with empathy and compassion during difficult times.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Participated in training sessions to enhance professional development and skills.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
03-2009

Skills

  • Goal setting
  • Strategic thinking
  • Client relations
  • Program coordination

Timeline

Social Worker

Children's Home Society Of Florida
09.2011 - 04.2014

Customer Service Representative

Hard Rock Casino Seminole
02.2007 - 08.2014

Bachelor of Arts - Psychology

Florida International University