Experienced with client advocacy, emotional support, and resource coordination. Utilizes strategic planning to develop effective care plans and interventions. Strong understanding of counseling techniques, crisis intervention, and community outreach.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hard Rock Casino Seminole
02.2007 - 08.2014
Resolved customer inquiries through effective communication and problem-solving skills.
Processed transactions accurately while ensuring compliance with casino policies and regulations.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Social Worker
Children's Home Society Of Florida
Miami, FL
09.2011 - 04.2014
Assisted clients in accessing community resources and support services.
Conducted intake assessments to identify client needs and establish service plans.
Maintained accurate case records and documented client progress consistently.
Supported clients and families with empathy and compassion during difficult times.
Maintained regular contact with clients by calling and visiting clients' homes.
Participated in training sessions to enhance professional development and skills.