Hope McFarland
Scottsdale,AZ
Summary
Offering a friendly and professional demeanor, ready to learn and excel in a dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with the ability to quickly adapt to new tasks. Ready to use and develop communication further and strengthen customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Goldie's Sports Cafe
Scottsdale, AZ
05.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately, processing payments and managing the register effectively.
- Responded promptly to customer inquiries and resolved issues to enhance satisfaction levels.
- Developed knowledge of menu items, enabling informed recommendations to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
The Children's Place
Gilroy, CA
05.2023 - 08.2023
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Maintained store appearance by organizing displays and ensuring cleanliness of sales floor.
- Processed transactions accurately using point-of-sale system, ensuring smooth customer checkout experience.
- Collaborated with team members to achieve daily sales targets and maintain stock levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Master of Science - Biomedical Informatics And Data Science
Arizona State University
Tempe, AZ05-2027
Bachelor of Science - Bioengineering
University of California, Merced
Merced, CA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
- Performance improvement
Certification
Food Handler's Certification
Alcohol Beverage Handler's Certification
Timeline
Server/Bartender
Goldie's Sports Cafe
05.2025 - Current
Sales Associate
The Children's Place
05.2023 - 08.2023
Master of Science - Biomedical Informatics And Data Science
Arizona State University
Bachelor of Science - Bioengineering
University of California, Merced