Hope Medina
Carson City,USA
Summary
An enthusiastic individual experienced in analyzing issues on service calls and finding practical solutions. I have an engaging, pleasant personality and expertise in building professional relationships.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Washoe Tribe of Nevada & California, Department of Behavioral Health & Healing Center
07.2025 - Current
- Coordinated office operations, ensuring effective communication among departments.
- Managed scheduling and calendars for multiple executives, optimizing time management.
- Responded to inquiries from callers seeking information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Developed and maintained filing systems to improve information retrieval efficiency.
- Assisted in preparing reports and documentation for behavioral health programs.
- Implemented office procedures that enhanced workflow and reduced administrative delays.
- Streamlined communication processes between departments to facilitate collaboration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
Administrative Assistant III
Manpower Staffing Agency
03.2024 - 05.2024
- Managed confidential client records using J-LINK program
- Processed firearm applications for approval
- Maintained up-to-date knowledge of policies, adapting practices to enhance service efficiency.
- Implemented workflow improvements that reduced processing times for transfers and registrations.
- Spreadsheet data entry
- Preparation for audits
- Worked flexible hours across night, weekend, and holiday shifts.
Secretary
State of Nevada Department of Education
07.2023 - 07.2023
- Coordinated communication between departments to enhance information flow and operational efficiency.
- Developed and maintained comprehensive filing systems for student records and educational materials.
- Open Meeting Law
- ADA Law
- Oversaw preparation of official correspondence, ensuring accuracy and adherence to departmental standards.
- Managed the inventory of office supplies by monitoring stock and ordering necessary items in a timely manner.
DMV Technician I
State of Nevada Department of Motor Vehicles
11.2022 - 07.2023
- Operated and maintained specialized program for vehicle registration and title processing.
- Processed title applications, ensuring compliance with state regulations and accuracy of documentation.
- Maintained up-to-date knowledge of DMV policies, adapting practices to enhance service efficiency.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Performed routine data entry or document management.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Utilized CARRS program for re-entry information of titles
Volunteer Coordinator
State of Nevada Office of Veterans Services
08.2020 - 12.2021
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Processed Military DD-214, DD-215 applications
- Led training sessions for new team members, fostering a collaborative work environment and knowledge sharing.
- Entered data, generated reports, and produced tracking documents.
- Desk Manual Preparation
- Prepare and distribute benefit brochures
Administrative Assistant - Human Resources
State of Nevada Department of Transportation
11.2019 - 03.2020
- Answered and redirected incoming phone calls for office.
- Participated in workforce analytics initiatives to identify trends and inform strategic decision-making for human resource management.
- Data entry of testing results
- HIPAA Compliance forms
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Imaging Preservation/Conservation Associate
Kofile Technologies
07.2017 - 08.2018
- Developed training materials and conducted workshops for new associates on software tools and workflows.
- Maintained quality control of images/imperfection(s) using company software
- Scanned confidential historical books, maps, birth records, death certificates and deeds into archival database
- Prepped work station for daily-use
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Caregiver Attendant
Interim Home Health Care
02.2017 - 07.2017
- Provided compassionate support to clients, enhancing overall well-being and quality of life.
- Assisted with daily living activities, including personal hygiene, meal preparation, and medication management.
- Monitored client health, reporting changes to healthcare professionals for prompt intervention.
- Developed individualized care plans in collaboration with families and medical staff to meet diverse needs.
- Trained new caregivers on best practices for client support and safety protocols.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- HIPAA Regulations and confidentiality training
- Liaised with key accounts to deliver targeted administrative household support.
Tribal Operations Secretary
The Bureau of Indian Affairs
06.2011 - 11.2013
- Coordinated daily operations and communications between departments to enhance workflow efficiency.
- Managed scheduling and calendar for senior management, ensuring optimal time allocation for meetings.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Assisted in preparation of reports and presentations, ensuring compliance with departmental standards.
- Trained new staff on operational procedures, fostering a knowledgeable team environment.
- Demonstrated flexibility and adaptability by taking on additional tasks as needed to support the overall goals of the department.
- Supported election administration by monitoring polling activities and maintaining accurate ballot tracking throughout pre- and post-election phases
- Coordinated meeting schedules and arranged travel logistics, including flights and rental cars, for conferences and business engagements
Education
GED Certificate - General Studies
Western Nevada College
Carson City, NV03-1995
Skills
- Customer service
- Data entry
- Office administration
- Microsoft Office Suite
- Clerical support
- EPIC Systems
- 10-Key
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Mail handling
- HIPAA
- Document preparation
- Expense reporting
- Phone etiquette
Timeline
Administrative Assistant
Washoe Tribe of Nevada & California, Department of Behavioral Health & Healing Center
07.2025 - Current
Administrative Assistant III
Manpower Staffing Agency
03.2024 - 05.2024
Secretary
State of Nevada Department of Education
07.2023 - 07.2023
DMV Technician I
State of Nevada Department of Motor Vehicles
11.2022 - 07.2023
Volunteer Coordinator
State of Nevada Office of Veterans Services
08.2020 - 12.2021
Administrative Assistant - Human Resources
State of Nevada Department of Transportation
11.2019 - 03.2020
Imaging Preservation/Conservation Associate
Kofile Technologies
07.2017 - 08.2018
Caregiver Attendant
Interim Home Health Care
02.2017 - 07.2017
Tribal Operations Secretary
The Bureau of Indian Affairs
06.2011 - 11.2013
GED Certificate - General Studies
Western Nevada College