Open To Work
Hope Needham
Chesapeake,VA
Summary
Driven leader with a decade of experience in staff management, customer service, and operations improvement. Expert in building team capacity, enhancing customer satisfaction, and maintaining optimal inventory levels. Skilled in using data to identify opportunities for operational efficiency and team development.
Overview
1
1
Certification
31
31
years of professional experience
Work History
General Manager
Mid Atlantic Dairy Queen
Virginia Beach, VA
02.2013 - Current
- Recruited team members to maintain adequate staffing levels and reduce turnover percent to 3% during peak season.
- Mentored employees at all levels of the organization to improve operations and building brand loyalty by 10%.
- Maximized store performance and identified opportunities for improvement by 10%.
- Orchestrated staff training sessions to ensure compliance with company policies and procedures within .5% of measurements.
Data Entry Temp Position
Auto Connection
, US
06.2012 - 01.2013
- Accelerated accounting reports by generating auto repair information into computer system.
Office Assistant Temp Position
McKinley Inc
, US
03.2012 - 06.2012
- Supported staff by performing data entry and completing administrative duties.
- Prepared invoices for payment processing and tracked accounts receivable and payable activities.
- Articulated emails and memos for seamless communication with tenants and employees.
General Manager
Mid-Atlantic Dairy Queen
Virginia Beach, VA
01.2007 - 02.2012
- Reduced turn over rate to 5% by cultivating staffing according to demands.
- Streamlined new employee paperwork for 100% accuracy.
- Articulated termination paperwork to maintain up to date information on store staffing levels.
Team Leader
Competitive Media Reporting
, US
01.1995 - 12.2005
- Perform initial interviews of potential employees.
- Mentored and coached team members to ensure successful performance.
- Produced payroll hours weekly and bi-weekly of full and temp employees to ensure hours are accurate.
- Collaborated with multiple teams to simplify overtime report.
- Provide guidance to the team on best practices for completing tasks efficiently and with an accuracy of 95%.
Education
Associate - Business
University of Phoenix
Skills
- Data entry
- Record keeping
- Microsoft Office Suite
- Outlook
- Customer service
- Support
- Leadership
- Team building
- Staff training
- Development
- Schedule management
- Time management
Certification
- Certified Food Service Manager, Virginia Department of Health, 06/01/06
- SERVSAFE Certificate, National Restaurant Association, 06/01/14
- Certified to sell Health Insurance, State of Virginia, 06/01/19
References
References available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$55000/yr - $200000/yrTimeline
General Manager
Mid Atlantic Dairy Queen
02.2013 - Current
Data Entry Temp Position
Auto Connection
06.2012 - 01.2013
Office Assistant Temp Position
McKinley Inc
03.2012 - 06.2012
General Manager
Mid-Atlantic Dairy Queen
01.2007 - 02.2012
Team Leader
Competitive Media Reporting
01.1995 - 12.2005
Associate - Business
University of Phoenix