HOPE ORTIZ
Ida Mae’s
Midlothian,USA
8
years of professional experience
Customer-focused professional with experience assisting individuals through detailed processes, maintaining accurate records, resolving concerns, and coordinating documentation across multiple parties. Strong background in customer service, logistics, and operations with the ability to communicate clearly, remain organized, and handle sensitive situations professionally. Experienced in following up on required information, reviewing details for accuracy, documenting interactions, and helping customers understand next steps. Seeking to bring strong communication, attention to detail, and problem-solving skills to a client service role.
Work History
Logistics Coordinator
- Serve as a primary point of contact for customers throughout the coordination and delivery process.
- Collect, review, and document customer and delivery information to ensure records are complete and accurate.
- Communicate with customers by phone and email to explain requirements, obtain missing information, and provide clear next steps.
- Maintain detailed records of customer communications, scheduling information, order updates, and delivery documentation.
- Coordinate information between customers, drivers, carriers, and internal team members.
- Review order and delivery details for accuracy and identify missing or conflicting information before service.
- Follow up with customers and transportation partners to obtain required information and resolve outstanding issues.
- Assist customers with questions and concerns while maintaining professional and courteous communication.
- Manage multiple customer cases simultaneously while keeping documentation organized and current.
- Resolve time-sensitive issues by researching information, communicating with the appropriate parties, and documenting the resolution.
Restaurant Manager
3 Years 7 Months- Maintain accurate operational, employee, inventory, and transaction records.
- Supervise employees and communicate procedures and expectations clearly.
- Balance multiple responsibilities in a fast-paced environment while maintaining accuracy and professionalism.
- Handle sensitive or difficult customer situations professionally and work toward appropriate resolutions.
Freight Dispatcher / Customer Service Agent
4 Years- Assisted customers by phone and email with shipment information, scheduling questions, documentation, and service concerns.
- Maintained detailed records and documented shipment activity, customer communications, and status changes.
- Researched and resolved discrepancies, delays, and customer-service issues.
- Managed multiple active accounts and shipments while maintaining organized and accurate records.
Education
Associate Degree
High School Diploma
Skills
Client & Customer Service
Documentation & Recordkeeping
Document Review
Data Accuracy & Attention to Detail
Verbal & Written Communication
Problem Resolution
Account & Information Verification
Professional Phone Communication
Time Management
Multi-Tasking
Microsoft Office & Computer Applications
Timeline
Restaurant Manager
Ida Mae’s
01.2023 - CurrentRead More
Freight Dispatcher / Customer Service Agent
JAGH Freight
01.2019 - 01.2023Read More
Midlothian High School
High School Diploma
Read More
Navarro College
Associate Degree
Read More
Logistics Coordinator
First Choice Containers
CurrentRead More