Hope Packingham
Cookeville,TN
Summary
Dynamic and results-driven professional with a strong background in operations, customer support, and problem resolution. Skilled at coordinating priorities, supporting teams, and delivering timely solutions that enhance overall efficiency and customer experience. Motivated to contribute to a team-focused organization while continuing to grow and take on new challenges.
Overview
11
11
years of professional experience
Work History
Director of Property Management
Affordable Storage Guys
Cookeville, TN
10.2022 - Current
- Oversaw daily operations of multiple properties, ensuring optimal performance and tenant satisfaction.
- Mentored property management team, fostering professional growth and improving service delivery standards.
- Streamlined leasing processes, reducing turnaround time for new tenants and enhancing occupancy rates.
- Established comprehensive maintenance protocols to ensure property upkeep and compliance with safety regulations.
- Analyzed market trends to inform rental pricing strategy, optimizing revenue generation for each property within the portfolio.
- Developed effective training programs for new hires to quickly acclimate them into their roles within the organization.
- Mentored property managers and presented status reports to senior leadership.
- Monitored, investigated, and resolved ongoing concerns on properties.
- Visited properties to conduct audits, monitor operations, and support site teams.
- Conducted performance reviews and selected, trained, and terminated employees to develop effective teams.
- Trained property managers and other staff in legal requirements, operating procedures, and best practices.
Job Employment Specialist
New Visions Vocational Services
Nashville, Tennessee
12.2019 - 03.2022
- Develop and maintain programs and services that provide meaningful life experiences for individuals with disabilities
- Actively participate, advance, and promote job development and job placement activities
- Maintain relationships with businesses and Vocational Rehabilitation staff to ensure individuals have the support they need to sustain employment
- Ensure company stays within established guidelines and State of Tennessee contract specifications; represents company when monitored by State auditors
- Conducted comprehensive assessments to identify client skills and employment barriers.
- Developed tailored job placement strategies to enhance client employability.
Sales Representative
Sprint by Your Wireless Solutions
Crossville, Tennessee
11.2018 - 08.2019
- Being familiar with all available products and plans as well as upcoming products and plans.
- Offering accessories and phone insurance to improve sales totals.
- Assisted customers in selecting products that best fit their lifestyles, preferences and personal needs.
- Collaborate in team environment to ensure customers are efficiently served and revenue opportunities are maximized.
- Answered customer questions and addressed service issues and complaints in person and via phone.
- Quickly became one of the locations top sales representatives.
Sales Representative
Easy Connect LLC
Hendersonville, Tennessee
08.2016 - 09.2018
- Maintain knowledge of multiple carriers plans and compare them with confidence to customers.
- Working in fast pace call center assisting customers in setting up TV, internet and phone.
- Kept sales area neat and clean.
- Spent extra time learning about available offers and plans to improve sales.
- Assisted with customer complaints via phone.
Waitress
Gondola's
Cookeville, Tennessee
11.2014 - 03.2015
- Taking orders and bringing out food and drink to multiple tables and areas.
- Accepting customer payments through different payment methods.
- Keeping all work areas cleaned and stocked.
Education
High School Diploma -
Cookeville High School
5 2016
Associate of Science - Business Administration And Management
Chattanooga State Community College
Chattanooga, TN5 2025
Skills
- Property inspections
- Capital improvement
- Asset management
- Facilities management
- Lease administration
- Property operations
- Customer service-focused
- Tenant relations
- Tenant and eviction laws
- Property tours and inspections
- Property management
- Leasing and sales
- Marketing and advertising
- Compliance monitoring
- Business administration
- Problem-solving abilities
- Multitasking
- Critical thinking
- Reliability
- Team collaboration
- Clear communication
- Microsoft office
Timeline
Director of Property Management
Affordable Storage Guys
10.2022 - Current
Job Employment Specialist
New Visions Vocational Services
12.2019 - 03.2022
Sales Representative
Sprint by Your Wireless Solutions
11.2018 - 08.2019
Sales Representative
Easy Connect LLC
08.2016 - 09.2018
Waitress
Gondola's
11.2014 - 03.2015
High School Diploma -
Cookeville High School
Associate of Science - Business Administration And Management
Chattanooga State Community College