Hope Picco
Oglesby,IL
Summary
Dynamic and results-oriented professional with a Bachelor’s degree in Organizational Studies, specializing in Human Resources. Expertise in optimizing administrative and recruitment functions through a comprehensive understanding of theoretical practices and strict adherence to regulatory standards. Proficient in screening applications, onboarding new employees, analyzing performance metrics, and managing interview processes while ensuring alignment with organizational policies and benefits. Committed to driving employee development and implementing training programs that enhance operational efficiency and contribute to overall business success.
Overview
7
7
years of professional experience
Work History
Human Resources Manager
Sigan America, LLC
Ottawa, IL
12.2022 - 03.2025
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Conducted performance management programs, aligning employee goals with company objectives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Developed and implemented HR policies to enhance organizational compliance and employee engagement.
- Led recruitment initiatives, streamlining hiring processes to attract top talent effectively.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Digital Onsite Coordinator/Lead Location Supervisor
MS Companies/LCN Allegion
Princeton, IL
03.2022 - 12.2022
- Managed scheduling and logistics for staff, optimizing resource allocation across multiple projects.
- Prepared detailed reports on project progress, facilitating informed decision-making for stakeholders.
- Developed and implemented process improvements, enhancing efficiency in daily operations.
- Coordinated onsite operations to ensure smooth workflow and adherence to project timelines.
- Conducted performance evaluations for onsite staff members, providing constructive feedback that led to continuous improvement within the team.
- Increased safety awareness among employees through regular training sessions and adherence to regulations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Enhanced client satisfaction by effectively coordinating onsite services and addressing concerns promptly.
- Managed daily onsite operations for seamless workflow and improved productivity.
Customer Service Representative
Quantix
Streator, IL
11.2021 - 02.2022
- Achieved seamless communication with drivers to mitigate language barriers, resulting in improved safety during dock backing. Enhanced driver understanding of bills, contributing to operational efficiency. Resolved order discrepancies through timely email correspondence upon driver check-in.
- Facilitated timely and accurate responses to customer inquiries via diverse channels, supporting effective communication.
- Facilitated customer communication by providing detailed information on products and services to enhance satisfaction.
Seasonal HR Specialist
Kohl’s DC
Ottawa, IL
09.2021 - 10.2021
- Directed tracking of COVID-related cases at Kohl's distribution center in Macon, GA, and Ottawa, IL, enhancing employee support initiatives.
- Oversaw maintenance of up-to-date employee status records through proactive phone and email outreach.
- Optimized data management in Workday and Kronos, ensuring accuracy of employee hours and personal information. Streamlined badge management processes, activating and deactivating as required.
- Managed the process of issuing termination letters to maintain adherence to compliance standards for Macon.
Human Resources Intern
WESLEY WILLOWS
Rockford, IL
06.2021 - 09.2021
- Assisted in recruitment process by screening resumes and scheduling interviews.
- Coordinated onboarding activities to enhance new employee integration.
- Maintained employee records and ensured compliance with HR policies.
- Supported training initiatives by organizing materials and tracking attendance.
- Executed data entry in Paylocity and other digital platforms.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Directed prescreening initiatives for employees, including physical examinations, drug testing, and background investigations.
Bank Teller
PERU FEDERAL SAVINGS BANK
Peru, IL
06.2018 - 08.2021
- Achieved seamless customer guidance through mandatory banking procedures by employing exceptional communication skills.
- Successfully executed payroll and bookkeeping operations, consistently meeting customer needs while promoting banking products and services.
- Maintained transaction accuracy by verifying and validating cash drawer amounts.
- Resolved discrepancies in records through the preparation of daily accrual balancing sheets.
- Ensured compliance with standard banking policies and regulations while delivering excellent customer service quality in order to maximize customer satisfaction and retention rates.
Certified Nursing Assistant
RIGHT AT HOME HEALTH CARE
West Des Moines, IA
08.2019 - 03.2020
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Developed and delivered nutritious meal plans to foster health and fitness.
- Guided patients through rehabilitation and treatment plans by providing compassionate support.
- Maintained accurate patient records and documentation for care plans.
Education
Bachelor of Arts - Human Resources, Minor: Leadership Development
Drake University
Des Moines01.2021
High School Diploma - undefined
La Salle Peru Township High School
Peru01.2017
Skills
- Staffing and selection
- Workforce education
- Document organization
- Efficiency optimization
- Performance improvement strategies
- Talent management planning
- Regulatory oversight
- Workforce development initiatives
- Employee engagement strategies
Timeline
Human Resources Manager
Sigan America, LLC
12.2022 - 03.2025
Digital Onsite Coordinator/Lead Location Supervisor
MS Companies/LCN Allegion
03.2022 - 12.2022
Customer Service Representative
Quantix
11.2021 - 02.2022
Seasonal HR Specialist
Kohl’s DC
09.2021 - 10.2021
Human Resources Intern
WESLEY WILLOWS
06.2021 - 09.2021
Certified Nursing Assistant
RIGHT AT HOME HEALTH CARE
08.2019 - 03.2020
Bank Teller
PERU FEDERAL SAVINGS BANK
06.2018 - 08.2021
High School Diploma - undefined
La Salle Peru Township High School
Bachelor of Arts - Human Resources, Minor: Leadership Development
Drake University