Hope Reish
Tehachapi,CA
Summary
Highly motivated individual with dynamic customer service skills. I enjoy helping people and it shows with eagerness to go the extra mile. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Hardworking and passionate job seeker with a strong work ethic.
Overview
11
11
years of professional experience
Work History
Lead Exhibit Attendant
OC Fair & Events Center
Costa Mesa, CA
03.2017 - 08.2024
- As a lead exhibit attendant I was responsible for ensuring an exceptional museum guest experience including supervising volunteer docents, training and supervising new staff, informing guests about the exhibit, controlling visitor traffic and maintaining any relevant safety protocols
- I lead group tours and provided assistance for special events
- I sold museum merchandise and processed payments
- Utilized company software for record-keeping and reporting purposes.
- Monitored and reported any maintenance or safety issues to management promptly.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Monitored security cameras and reported any suspicious activity.
- Engaged with customers to gather feedback and suggestions for service improvement.
- Provided friendly reminders to customers about upcoming events or promotional offers.
- Trained new staff on operational procedures and customer service standards.
- Communicated with management regarding special requests to meet guests' needs.
- Resolved guest complaints to maintain complete customer satisfaction.
Red Cross Volunteer
Red Cross
Santa Ana, California
01.2023 - 06.2024
- Take information and verification of blood donors.
- Provided assistance with the coordination of blood donors at Blood drives.
- Inform blood donors of any pertinent information.
Ticket Seller
OC Fair & Events Center
Costa Mesa, CA
06.2013 - 08.2016
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Provided information about current and future events at facility
- Monitored guests for compliance with safety and security protocols, raising any issue with security
- Managed multiple tasks simultaneously and completed all assigned duties each shift
- Greeted customers with smile and provided friendly, knowledgeable service
- Sold carnival rides and games tickets to customers and processed payments
- Assisted with customer inquiries regarding tickets or county fair questions
- Addressed issues or complaints
Education
No Degree - General Studies
Orange Coast College
Costa Mesa, CA07.1998
Skills
- Adult AED and CPR
- Storage Procedures
- Training Junior Team Members
- Public Interaction
- Public Speaking
- Coaching and Training
- Sales Expertise
- Guest Services
- Interpersonal Communications
- Cash handling experience
- Strong work ethic
- Patience and tact
- Initiative and Self-motivation
Timeline
Red Cross Volunteer
Red Cross
01.2023 - 06.2024
Lead Exhibit Attendant
OC Fair & Events Center
03.2017 - 08.2024
Ticket Seller
OC Fair & Events Center
06.2013 - 08.2016
No Degree - General Studies
Orange Coast College