Hope Reynolds Cooper
Charlotte,NC
Summary
Results-driven Human Resources professional with 25 years of experience
in senior housing and healthcare. Developed and implemented comprehensive HR programs across multiple states, enhancing employee engagement and optimizing performance. Skilled in strategic planning, team leadership, and fostering professional relationships to drive growth and achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Director of HRIS
Watermark Retirement Communities
08.2009 - 09.2024
- Managed a team of 6 National Human Resources Specialists to successfully deploy HRIS and Payroll to site-based HR teams across 27 states employing over 50,000 associates.
- Managed HRIS system implementation and administration for senior living facilities.
- Evaluated and recommended HRIS software solutions aligning with organizational needs, facilitating improved operational functionality.
- Analyzed system requirements for the development of new HRIS applications and modifications to existing systems including development of electronic personnel files, onboarding systems within Ceridian Dayforce.
- Developed testing plans for new modules prior to implementation in order to ensure proper functionality.
- Developed training programs for management and employee users on HRIS functionalities and best practices.
- Collaborated with cross-functional teams to enhance HRIS user experience, identifying automation opportunities to streamline workflows.
- Implemented HRIS strategies ensuring data accuracy and integrity across systems.
- Developed SOX compliant user access levels in the HRIS system ensuring appropriate security protocols were followed.
- Directed HR planning and execution for over 80 acquisitions, 50 divestitures, and 20 developed communities ensuring alignment with corporate strategy.
- Designed process improvements to streamline payroll workflows and reduce processing time including implementation of pay cards in compliance with multi-state final pay.
Regional HR Director
Watermark Retirement Communities
08.2009 - 09.2024
- Directed employment practices to assure compliance with federal, state, and local employment laws and regulations, implemented best practices, reviewed and modified policies and practices to maintain compliance.
- Developed and executed regional human resources strategies, policies and procedures.
- Trained and guided site-based management on best practices in recruitment, selection, onboarding, and termination processes, enhancing overall HR effectiveness.
- Partnered with legal counsel to ensure compliance with labor laws and regulations at both state and federal levels.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents and recommendations in reports to senior management.
- Streamlined administrative processes within the region by implementing systems for tracking attendance records, leave applications, and job postings.
- Provided onsite HR support to complete annual HR program evaluations, conflict resolution, and to fill vacancies in HR leadership roles,
Senior Transition Manager
Sunrise Senior Living
03.2005 - 10.2008
- Executed fifty acquisitions, transitioning businesses from due diligence through orientation and first payroll for 50 to 15,000 team members across the United States and Canada.
- Led the transition of divestitures ensuring the smooth transition of over 100 sites and thousands of team members to the new owner/manager groups.
- Led start-up and onboarding initiatives for new business units across the United States and Canada, establishing strong team member retention and satisfaction, contributing to positive operational metrics.
- Provided corporate human resources and payroll liaison support during site closures nationwide, overseeing retention and severance strategies, mitigating risk for litigation-free transitions for approximately seven hundred team members.
Lead HRIS Acquisition Consultant
Sunrise Senior Living
10.2002 - 04.2003
- Delivered strategic HRIS support and insights to facilitate Marriott Senior Living acquisition.
- Coordinated onboarding activities for 15,000 employees to streamline integration process.
HRIS Manager
Sunrise Senior Living
07.1999 - 02.2001
- Recruited, developed and managed three distinct human resources teams including a 13-member HRIS team, 3-member training team, and 6-member field support team.
- Implemented and managed PeopleSoft HRIS system, streamlining HR processes and improving data accuracy.
Skills
- HRIS implementation and management
- Onboarding and orientation
- Change management
- HR leadership and guidance
- Cross-functional collaboration
- Leadership development
- Compliance
- Problem solving
- Effective communication
Timeline
Director of HRIS
Watermark Retirement Communities
08.2009 - 09.2024
Regional HR Director
Watermark Retirement Communities
08.2009 - 09.2024
Senior Transition Manager
Sunrise Senior Living
03.2005 - 10.2008
Lead HRIS Acquisition Consultant
Sunrise Senior Living
10.2002 - 04.2003
HRIS Manager
Sunrise Senior Living
07.1999 - 02.2001